Just thought I'd throw this out there, no names being mentioned for obvious reasons.
I have an employer based pension, a couple of months ago we got switched to another type of online account.. I guess fine no problems with that.
however when those accounts were migrated, it appears they had some issues.
Now I wont write the email out word for word, but this comes from someone pretty high up in the organisation (pension provider not my employer) saying something like:
This happened a few months ago, fine, moved on with my life. I did received a letter from them about a change of address, but again, my details on there, fine no harm done.
Today I received a letter which I opened, from this same pension provider, at my address, however this letter contained someones elses name and customer information.
I called the pension provider today and had a good chat with them, informed them that I had someone elses information, asked if my information had been shared. I also said I was someone concerned about, what at least to me, seems like quite a serious issue with their data handling, and also about UK GDPR regulation, and with them being an FCA regulated firm how this can have quite an impact. I also read out the email about how they are fully investigating the issue, so that it doesnt happen again, but that it clearly has......
She logged this as a complaint.
Wonder what they will say when they get back to me?
I have an employer based pension, a couple of months ago we got switched to another type of online account.. I guess fine no problems with that.
however when those accounts were migrated, it appears they had some issues.
Now I wont write the email out word for word, but this comes from someone pretty high up in the organisation (pension provider not my employer) saying something like:
- processing error made - incorrect postcode or email may have been shown
- may have received an email with a wrong salutation and name
- may have received a letter regarding a change of address
- they are fully investigating the issue so this doesnt happen again
This happened a few months ago, fine, moved on with my life. I did received a letter from them about a change of address, but again, my details on there, fine no harm done.
Today I received a letter which I opened, from this same pension provider, at my address, however this letter contained someones elses name and customer information.
I called the pension provider today and had a good chat with them, informed them that I had someone elses information, asked if my information had been shared. I also said I was someone concerned about, what at least to me, seems like quite a serious issue with their data handling, and also about UK GDPR regulation, and with them being an FCA regulated firm how this can have quite an impact. I also read out the email about how they are fully investigating the issue, so that it doesnt happen again, but that it clearly has......
She logged this as a complaint.
Wonder what they will say when they get back to me?