phantek case usb

PhoenixRising · 27 Jun 2016 at 14:04

MY son and i finally built his gaming pc saturday, apart from a few headaches all went well or so i thought, eveything is working except the 2 case usbs. The case is a Phantek Eclipse 400s.

stulid · 27 Jun 2016 at 16:50

Are these USB 2 or usb3 ports?

PhoenixRising · 27 Jun 2016 at 17:01

usb 3

stulid · 27 Jun 2016 at 17:21

and you've plugged the big blue thing into the boards usb3 header?

PhoenixRising · 27 Jun 2016 at 17:58

yes thats been done and re-checked to see if it was on tight

stulid · 27 Jun 2016 at 17:59

All drivers installed.

PhoenixRising · 27 Jun 2016 at 18:04

hmmm... Drivers??

stulid · 27 Jun 2016 at 18:12

Yeah I dont know, what board did you end up buying and what version of windows?

TBH I think if using Win10 and Z170 it just works from the get go.

jbh110tdi · 27 Jun 2016 at 18:19

if you search for device manager and see if you have any unknown devices or any devices not installed this will hopefully tell you.

what version of windows have you installed?

PhoenixRising · 27 Jun 2016 at 19:46

I ended up getting the z170 asus pro gaming and windows 10 64bit, i ran the asus disc that came with the mobo and let it install everything on the disc.

stulid · 27 Jun 2016 at 19:55

Got no idea then as the USB3.0 is controlled from the intel chipset and you dont need any extra drivers with Win10.

PhoenixRising · 27 Jun 2016 at 19:59

ok thanks for the help, think i might send phantek an email

freddie64 · 27 Jun 2016 at 20:10

Are they enabled in bios?

Think they should be by default, but worth checking.

PhoenixRising · 27 Jun 2016 at 20:14

Thanks Freddie i'll have a look when i get home from work.

Phanteks_Care · 27 Jun 2016 at 22:57

Pls check if no pins are bent. Usually it is one of the pins or the connector hasn't been properly seated. If it is still not working, we will arrange a replacement cable.

PhoenixRising · 28 Jun 2016 at 14:07

Re-installed all the drivers last night, re-checked all connection's and Bingo!!.. The case usbs are working. I have since gone into Device manager and came across this on one of the usb host controllers :

"This device is working properly.
Windows did not start a related device driver. To learn more, click the Driver tab and then click Driver Details".

Anybody have an idea what this is/means?