Phanteks RGB strip not working

Matty Giles · 26 Dec 2020 at 17:55

Recently I purchased some phanteks rgb strips ( 2 x 400mm) and plugged them into a addressable gen 2 rgb header on my motherboard. However when i tried to control them with the software I am getting no response from them apart from a single bulb which switches on and of sometime. Am I doing something wrong or is there something wrong with the strip? Thanks

Hyburnate · 26 Dec 2020 at 18:41

Can you post some photos please? Try the software that is provided by your motherboard manufacturer.

Are you plugging in the header which is two pins, blank then a third pin?

Brizzles · 26 Dec 2020 at 19:04

RGB is different to ARGB

The RGB strips will have 4 pins/holes ( 12volt )

The ARGB strips will have 3 pins/holes ( 5volt )

You cannot interchange them

Hyburnate · 27 Dec 2020 at 00:33

Brizzles said:
RGB is different to ARGB

The RGB strips will have 4 pins/holes ( 12volt )

The ARGB strips will have 3 pins/holes ( 5volt )

You cannot interchange them

Exactly this @Matty Giles, so you need to either send us a photo of the header you're plugging into and then connector on the strip or model numbers

Matty Giles · 27 Dec 2020 at 12:32

how do I upload images because I am not sure what their URLs are? Thanks

snips86x · 27 Dec 2020 at 12:34

Matty Giles said:
how do I upload images because I am not sure what their URLs are? Thanks

Use a image hosting site and post the BbCode.

Matty Giles · 27 Dec 2020 at 13:02

[/url] upload images[/IMG]

[/url] upload images[/IMG] Thanks

Matty Giles · 27 Dec 2020 at 13:04

Sorry I don't think those worked but here

Thanks

Brizzles · 27 Dec 2020 at 15:07

Matty Giles said:
Sorry I don't think those worked but here

Thanks

Neither did those

Use Imgur.com

Drag your image into the screen > Put mouse over image > top right next to 'Copy Link' click on the 3 dots > 'Get Share Links' > then click copy link and paste it here

Matty Giles · 27 Dec 2020 at 15:27

https://i.imgur.com/7fh6CmB.jpg[/img]
https://i.imgur.com/UfOIAiL.jpg[/img]
Hopefully that works, Thanks

Hakanese · 27 Dec 2020 at 15:35

May be missing my mark, but I think it's the RGB header you want to be plugging them into. if you plugged them into the aRGB header that's a 5volt output RGB is 12V if it's the Phanteks branded LED strip that needs to go into the RGB header next to the a(dressable)RGB.
If you're lucky you will have damaged nothing, at worst you may have blown out that aRGB header

Matty Giles · 27 Dec 2020 at 15:42

Hakanese said:
May be missing my mark, but I think it's the RGB header you want to be plugging them into. if you plugged them into the aRGB header that's a 5volt output RGB is 12V if it's the Phanteks branded LED strip that needs to go into the RGB header next to the a(dressable)RGB.
If you're lucky you will have damaged nothing, at worst you may have blown out that aRGB header

The phanteks are 5v and have a slot dimmed out so they wouldn't fit into the 12v rgb header

Brizzles · 27 Dec 2020 at 15:50

You are looking for this connector on the phanteks strip ( i've got the same )

plug that into the header you circled

Matty Giles · 27 Dec 2020 at 15:52

Yeh that's exactly what I did and got only a little green light coming from it

Hakanese · 27 Dec 2020 at 15:53

So you have the Phanteks Neon Digital Rgb Led strip?

Brizzles · 27 Dec 2020 at 15:55

Matty Giles said:
Yeh that's exactly what I did and got only a little green light coming from it

What software are you using ?

Is there a button in the software called ' calibration ' ?

Hakanese · 27 Dec 2020 at 15:56

what software are you running to control your lighting?

Matty Giles · 27 Dec 2020 at 16:52

Yes I have the digital rgb led strips from phanteks. I am using armoury crate and there is no calibration button on there. Thanks

Brizzles · 27 Dec 2020 at 17:10

Plug another argb device ( fan etc. ) onto the header you circled ( This wwill rule out the header )

Hakanese · 27 Dec 2020 at 17:11

Not even select argb strip?
Open armoury, click on Aura sync, click select all compatible devices to sync