Phanteks Support

[The Asgard]

Recently bought a NV9 from OcUK and just over the 30 days period found that there’s an issue with the standard RGB lighting. Initially contacted OcUK support and the guy told me to contact Phanteks direct. It’s only been a few days but so far heard nothing. Anybody used direct support?

 

[The Asgard]

You bought it from OCUK...get them to sort it out.

If I don’t get any joy from Phanteks, that’s the plan.

 

[The Asgard]

Just an update. Phanteks contacted me today and gave me somethings to try to isolate the problem. Now sorted.

Ended up being a contact issue on both sides, surprisingly. You really have to push the both sides in tightly.