Phone Line Issue

[sven]

Been with Zen now for 2 1/5 - 3 Years and had to phone Customer support twice. First time they were excellent. Second time I'm not impressed. Gone from a 2800 connection down to a max of 1312 and my BRAS profile is all over the place. Zen say BT is at fault, BT say its Zen t fault either way BT or Zen want £200 out of me for the pleasure.

I've tried new filters, 2 different Modems, both Netgear DG 832 V2's one running Standard Firmware the other running DGT firmware. both keep dropping out and wont sink higher than 1400 now.

I've tried all the usual tricks new filters, removing the ring wire nothing seems to help, its just getting worse, any ideas guys. My stats at the moment are

Connection Speed 1312 kbps 448 kbps
Line Attenuation 50 db 15.5 db
Noise Margin 11 db 16 db

First time I called Zen they got BT out and my attenuation went from 55db down to 40db, now gradually over the year its crept up 50db with no charge to me. HELP!!!!

 

[lee32uk]

Have you tried doing a quiet line test ? just to make sure there is no fault with it.

Quiet Line Test

Unplug any extention phones, extention cables, answer machines or fax (anything except the phone you will use to do the test!).

Plug a normal touch tone phone directly into the BT master socket.

Dial 17070, press option 2 (quiet line test)

You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then dial BT and report the fault, they should be able to sort it out. Remember that 'mis-reporting' a fault (e.g. if it turns out to be your phone, extention cord etc.) may be charged a call-out fee by BT

 

[sven]

I can hear a little white noise every now and again but its not that bad, aleady tried that with Zen and BT, Zen said they could hear White noise on the line but BT couldn't, I did reported it to BT.

Indian guy phoned me 2 days later and 2 days before the Engineer was scheduled to come out and told me that if the Engineer was to come out then I would most likely get charged £200 as no fault was found on the line tests they carried out. I dont want to spend £200 on No Fault Found as per usual with BT.

I did notice one thing tho, BT were up the pole outside my house 1 day after my problems started, just wondering if someone else has reported a fault.

 

[pennywise]

Indian guy phoned me 2 days later and 2 days before the Engineer was scheduled to come out and told me that if the Engineer was to come out then I would most likely get charged £200 as no fault was found on the line tests they carried out. I dont want to spend £200 on No Fault Found as per usual with BT.

I did notice one thing tho, BT were up the pole outside my house 1 day after my problems started, just wondering if someone else has reported a fault.

Wholesale rarely find faults on lines with their tests anyway, they're slacking to no end these days. Get an engineer out anyway; if you're in the test socket and the problem still persists after changing filters/routers/telephones/all possible equipment connected to the phoneline then there shouldn't be any charges to you at all. With that attenuation your line speed should be somewhere around 3meg... I'd recommend trying a different router on the line to see if that sorts it.