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Phone number for Sapphire?

t31os

t31os

t31os

Soldato
Joined
24 May 2006
Posts
3,824
Location
Surrey - UK
Anyone here know of a phone number in the UK i call Sapphire on, i contacted them about an RMA over a month ago and i havnt even got a reply yet....

This is why i try to not recommend Sapphire (EVER)....... anyway anyone got a number?
 
Lol good luck, When i tryed to RMA my card they wanted me to go to come other place aswell.. this is there email,

I threw the card away as it was a X1600PRO.. on a FX5300 atm till new card comes

"Dear Customer,



To start the Sapphire End User RMA process; please fill in the attached form and return it to me. Details on how to fill in this form can be found bellow.



Please note that we charge an administration fee of £25.85 GBP including VAT for all customers. This fee covers a maximum of 2 cards only. Any subsequent cards will be charge accordingly.



We just offer payment by www.paypal.co.uk (please read FAQ/help if you have problem here).



Within the next 3 days, after receiving a reply from you we will request the payment via PayPal. If you don’t receive it (please check your spam filter), please send us a reminder again.



After having received your payment we can start processing your RMA. Furthermore we have to issue an RMA-number with our factory in Hong Kong, which can take up to 4-5 days. Afterwards you will get an email from us, including this RMA number and all the other necessary information.



Furthermore you are responsible for shipping the card (without any cables or accessories) and all incidental costs to us, we will pay for the return.



Please reply with the attached Excel form as described bellow (You only need to fill in the first datasheet of the file, titled ‘RMA Form’):



Returned From: YOUR NAME / COMPANY NAME

Address: YOUR POSTAL ADDRESS

Tel.: YOU’RE TELEPHONE NUMBER (COUNTRY CODE AREA CODE NUMBER)

Page: 1 of 1

Contact Person: YOU’RE NAME

Email: YOU’RE EMAIL ADDRESS

QTY = quantity: 1

PN = part number: YOU WILL FIND THIS AT THE BACK OF THE CARD ON A WHITE LABEL (1024-xxxx-xx-SA)

Description = MODELL NAME OF YOUR CARD (F.E. 9700 PRO 128MB)

SN = serial number: F.E. SN A1234567890

Problem:

Corruptions

System crashes

Lock up

No display

Fan defective

TV out, TV in defective

Others (Windows Error etc…)





--- PLEASE NOTE: If we currently do not have your cards model in stock, it can take up to 4-6 weeks to receive your replacement card. This is due to shipment from our factory in Hong Kong. Please accept our apologies. ---
 
I'm well aware of the admin fee, i've had to deal with them before and it's partly why i will never ever EVER! recommend them again or buy from them.

All the same i do have a faulty card that someone i know would really benefit from if i can get it replaced.

I'll pay the fee, get it changed (this one is clearly faulty- and dead) and i'll simply charge them the admin fee for the card.

Beats chucking it in the bin........

Next time i buy new i'll be sticking to a brand with a better RMA system even if it means paying £20 more.... truly appauling customer support..... and i'm far from the first or last...
 
t31os said:
Next time i buy new i'll be sticking to a brand with a better RMA system even if it means paying £20 more....
Click to expand...
So which brand do you think you buy next ??


(i got a dead connect3d x1900xt-x sitting here.
That i need to RMA and i have seen people posting on here,that they had to wait about 10weeks before they got a replacement card :mad: )
I just seen connect3d has a phone number & fax number on there website.. :)
 
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t31os said:
Anyone here know of a phone number in the UK i call Sapphire on, i contacted them about an RMA over a month ago and i havnt even got a reply yet....

This is why i try to not recommend Sapphire (EVER)....... anyway anyone got a number?
Click to expand...


Sapphire RMAs procedure is handled by a company called EQS Ltd here in the UK, Oxfordshire to be precise, but this is only in the second year, first year with place of purchase.

Send me an email and i'll be happy to froward the contact details :)
 
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Why not post the info here mate?...... might be of some help to anyone else needing to contact them to.

I remember last time i was looking into the RMA they contracted out to EQS, but couldnt remember the name nor had the patience to going trawling the web to find the info needed.

Card is over a year old, just...
 
I had the same problem with a Mobo.... Raised a ticket 6 times before they contacted me back about an RMA. Then they refered me to another company that deals with there Rma's they wanted a Returns/Admin fee...

Absolute crap customer service and support - i threw the Mobo in the bin, rather that pay those leaches more money.

Would never ever recommend Sapphire to anyone. :mad:
 
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Replacing a faulty product these days seems like a far cry from the days of my youth where I'd drive for 15 minutes to the shop I bought it from, get a new one out of stock and drive home. :(
 
I bought a sapphire x1950 pro agp and it is the biggest load of crap going due to the fact it is faulty. I will never buy from them again.
 
How long are the sapphire warranty's? 1 or 2 years?

If I bought a Sapphire card and it broke in the first year could I still get it exchanged at the etailer instead of sending it to sapphire?
 
Its not that simple I am going to return my card here and I have to wait god knows how long for it to be tested and then they might even say there is nothing wrong with it. If so I have to pay to get my card back !

Next time I may buy from the high street as at least you can swap with no hassle and minimal down time.
 
when ive sent stuff back to OC, there usualy tested and a decission made the day they recieve it (you get emails to confirm each step). I always include a detailed description of the fault and tests ive done to try and rectify it (without doing anything to lose warrenty cover). whether this skips the test process or not i dont know, but it shows i dont want that particular card back due to effects listed ;)

youll also know very quickly if they are sending a card from stock or sending back to manufacture.

not a complete happy story however as the wait was 5 weeks for getting replacment card (but at least it was new board revision by then which has been faultless).
 
I RMA'ed my Sapphire X800 Pro around 18 months ago, it was OEM and I had no proof of purchase as I bought it off ebay so I was quite happy to pay the admin charges due to not expecting any warranty on the card at all.
 
t31os said:
Why not post the info here mate?...... might be of some help to anyone else needing to contact them to.

I remember last time i was looking into the RMA they contracted out to EQS, but couldnt remember the name nor had the patience to going trawling the web to find the info needed.

Card is over a year old, just...
Click to expand...

Hope this is ok with mods, if not then please remove

EQS contact no. 08701 228238
 
t31os said:
Thanx for the info mofo.
Click to expand...

Hope you get it sorted.

Kick up a fuss about the charge, I did, didn't have pay it in the end :)

Did have to wait about a month for the new card, but got an upgrade in the end.
 
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