Hi all,
We currently run an Avaya IP500-based voice solution at work. There's a central PBX which runs in our provider's DC and then each of our sites (3x UK, 1x US and 1x Aus) has an IP500 on-site with SIP trunks coming into each one for incoming/outgoing calls. Inter-site calls run over the site-to-site VPNs (apart from Aus, which couldn;t be made part of the main system due to excessive latency having a negative effect on the calls).
We're generally happy with the back-end functionality of the system, but the end user software offerings such as softphones are pretty poor, so we're looking at moving to something which offers a solid unified cloud-based solution which can run on Windows/Mac and Linux clients.
Now I'm sure that's side of things shouldn't be hard to do, but my main concern with any new solution is keeping control of our call routing. Avaya provides the wonderful VoiceMail Pro system, which allows us a huge level of control over our Follow-The-Sun call routings..setting call flows in a logical and very visual manner..here's an example of how it looks:
At each stage the system checks against variables/calendars/schedules and routes the call accordingly based on the value set in the system. It's super-powerful and not something I've ever come across with other phone systems.
We're going to speak to our provider about Avaya's current cloud offerings, but is anyone aware of another system which offers similar kind of call control at such a granular and visual level?
Cheers for any advice you can give!
We currently run an Avaya IP500-based voice solution at work. There's a central PBX which runs in our provider's DC and then each of our sites (3x UK, 1x US and 1x Aus) has an IP500 on-site with SIP trunks coming into each one for incoming/outgoing calls. Inter-site calls run over the site-to-site VPNs (apart from Aus, which couldn;t be made part of the main system due to excessive latency having a negative effect on the calls).
We're generally happy with the back-end functionality of the system, but the end user software offerings such as softphones are pretty poor, so we're looking at moving to something which offers a solid unified cloud-based solution which can run on Windows/Mac and Linux clients.
Now I'm sure that's side of things shouldn't be hard to do, but my main concern with any new solution is keeping control of our call routing. Avaya provides the wonderful VoiceMail Pro system, which allows us a huge level of control over our Follow-The-Sun call routings..setting call flows in a logical and very visual manner..here's an example of how it looks:
At each stage the system checks against variables/calendars/schedules and routes the call accordingly based on the value set in the system. It's super-powerful and not something I've ever come across with other phone systems.
We're going to speak to our provider about Avaya's current cloud offerings, but is anyone aware of another system which offers similar kind of call control at such a granular and visual level?
Cheers for any advice you can give!
