PHP/HTML5/AJAX, Helpdesk (Customer Support)

Deleted member 77746 · 20 Nov 2012 at 21:49

Hello,

Quick question, any of you folks install this kind of stuff for a living? or done it for your business?

What are you using since it's 2012? I don't think theres been much movement on this type of system in a long time but if you can give me some recommendations it would be great.

edd1e · 20 Nov 2012 at 21:57

I'm not really sure what you're asking, but yes those are still the main tools used for front end development and PHP is also widely used in the open source community. You may want to look into jQuery library which is widely used.

Ross1234 · 20 Nov 2012 at 21:57

What are you asking?

Deleted member 77746 · 20 Nov 2012 at 21:59

I'm asking what type of help desk/customer support type scripts are you using, sorry i should have said. I'm looking for good support type ones.

edd1e · 20 Nov 2012 at 22:01

Why not just ask what help desk solutions people are using? if that is all you're interested in then I wouldn't worry how they work.. just find one that suits your needs.

Deleted member 77746 · 20 Nov 2012 at 22:03

edd1e said:
Why not just ask what help desk solutions people are using? if that is all you're interested in then I wouldn't worry how they work.. just find one that suits your needs.

I'm not directly asking how they work I'm asking what is people using. Sorry for been a numb nuts tonight. It's cold outside and I'm ready to go into hiding.

lordhughes · 20 Nov 2012 at 22:24

mrbell1984 said:
I'm not directly asking how they work I'm asking what is people using. Sorry for been a numb nuts tonight. It's cold outside and I'm ready to go into hiding.

whats what he said. Do you want to know what solutions people are using (probable from your previous comments) or are you looking to create a solution.

your original post was a bunch of buzz words and jargon which dont mean a lot unless in context.

Deleted member 77746 · 20 Nov 2012 at 22:29

lordhughes said:
whats what he said. Do you want to know what solutions people are using (probable from your previous comments) or are you looking to create a solution.

your original post was a bunch of buzz words and jargon which dont mean a lot unless in context.

Just what solutions people are using.

BaJ · 21 Nov 2012 at 07:47

I've had experience with Kayako before that was pretty decent.

http://www.kayako.com/

uniQ · 21 Nov 2012 at 08:11

How many support tickets do you expect to field? A contact form with some tags and a smart group in your email software would suffice for most SMB's IMO.

BloomerzUK · 21 Nov 2012 at 08:37

I use Kayako, as mentioned above by BaJ. We get about 50/60 tickets a day, and the system copes very well.. extremely customisable.

Deleted member 77746 · 21 Nov 2012 at 09:55

I will look into all suggested options just testing the trials. Probably around 2000 tickets a month.

kayako is too expensive I don't like pay per staff as it can mount up really quick.