PICO 4 problems with Virtual Desktop

steveinhants · 7 Jan 2024 at 21:55

I've had a Pico 4 for around 4 weeks and used it with Virtual Desktop with no issues until the last 24 hours. I launch VD, go in to MSFS and after short while the VR freezes then disconnects. The sim is still running on my PC.
If I try and relaunch VD, it starts to play the launch music then just black screen with the loading circle.
Has anyone got any ideas as to what might cause this?

Mr.Cookie · 7 Jan 2024 at 22:15

@ShiWarrior used to have a pico 3 and uses VD a lot, have you reinstalled the streamer on the desktop and client on headset?

drakulton · 7 Jan 2024 at 22:49

Is it just doing it in MSFS or other VR titles.
Does the the VD app load with the wifi disconnected after a crash (to determine if it's the VD app or PC or MSFS)

steveinhants · 7 Jan 2024 at 22:50

I only use MSFS. VD app doesn't launch at all after crash. Reinstalled both PC and P4. Also tried wired and wireless.

drakulton · 7 Jan 2024 at 22:54

steveinhants said:
I only use MSFS. VD app doesn't launch at all after crash. Reinstalled both PC and P4. Also tried wired and wireless.

Does the headset get hot before a crash?

steveinhants · 7 Jan 2024 at 23:27

drakulton said:
Does the headset get hot before a crash?

No. Everything seems to be running fine then the image freezes. If the sim has stuttered previously I have still had audio in the P4 and it would reconnect.
However over the last day, it freezes, audio switches to PC and P4 either blacks out or just hangs. If I try and relaunch VD, I either get black screen with P4 circle and/or the launch music of VD then nothing.

drakulton · 8 Jan 2024 at 02:09

Are you running the steam version of MSFS? It might help if you try another game/sim to see if that crashes it as well.

ShiWarrior · 8 Jan 2024 at 09:04

Mr.Cookie said:
@ShiWarrior used to have a pico 3 and uses VD a lot, have you reinstalled the streamer on the desktop and client on headset?

I had a pico 4

ShiWarrior · 8 Jan 2024 at 09:07

Sounds like a PC issue, is your specs OK?

When doing through VD try leaving it default, turn down the quality setting by 1 to try it (1 below the gpu you have) I have a 3090 but I use high not ultra for example

steveinhants · 8 Jan 2024 at 12:07

ShiWarrior said:
Sounds like a PC issue, is your specs OK?

When doing through VD try leaving it default, turn down the quality setting by 1 to try it (1 below the gpu you have) I have a 3090 but I use high not ultra for example

Will give this a go. I'm on 4080 and 5800X3D

melmac · 8 Jan 2024 at 12:13

steveinhants said:
I've had a Pico 4 for around 4 weeks and used it with Virtual Desktop with no issues until the last 24 hours. I launch VD, go in to MSFS and after short while the VR freezes then disconnects. The sim is still running on my PC.
If I try and relaunch VD, it starts to play the launch music then just black screen with the loading circle.
Has anyone got any ideas as to what might cause this?

Don't think your PC is the problem or that your settings are too high as the game keeps playing on your PC even after the crash. And as you say it worked fine for weeks at those settings. I would be surprised if it was a PC issue.

It could be your wireless connection losing signal. That's the most obvious thing. It freezes and disconnects is exactly what would happen if you lose connection. But that could be a problem with your Pico 4, the app or your router. It will be tough to narrow down.

What I suggest you do is turn your router off for a minute or two and turn it back on. Then reinstall the Virtual desktop app on your headset.

If that doesn't fix the issue, you should then try and reset the Pico 4 to factory defaults and set it up again.