Hi Guys,
I'm looking for a bit on insight really as i'm at the end of my tether!
We have a new external sales guy at work and he is working from home. We recently changed our policy that we no longer supply the broadband line to the premises.
Anyway, a long story short all was well until I passed him over a softphone which seems to be choppy. A short investigation saw the reason to be sue to ping fluctuations...
When pinging google for example every 5 or 6 pings would bring back 100-150ms response times where as the others would be at a reasonable 25-26ms.
We tried the laptop directly in to the TalkTalk router and there was seemingly no issue (at first)
This was on wireless at the time so I thought perhaps a set of homeplugs would help in this scenario. Not really, same thing...
So we try the laptop in the router again to be sure and there is some ping fluctuation (though not as often?)
At this point we get an engineer out (3 times now) and no fault has been found on the line.
I've also tried a new set of homeplugs and a new ADSL2+ router, the Link Sys Archer 2 to be precise.
Does anyone have any ideas what is causing this? Talk Talk are as much use as a chocolate teapot and i'm being pressurised by management to rectify it because they think it's a simple task when in reality i've tried everything I can think of...
I'm looking for a bit on insight really as i'm at the end of my tether!
We have a new external sales guy at work and he is working from home. We recently changed our policy that we no longer supply the broadband line to the premises.
Anyway, a long story short all was well until I passed him over a softphone which seems to be choppy. A short investigation saw the reason to be sue to ping fluctuations...
When pinging google for example every 5 or 6 pings would bring back 100-150ms response times where as the others would be at a reasonable 25-26ms.
We tried the laptop directly in to the TalkTalk router and there was seemingly no issue (at first)
This was on wireless at the time so I thought perhaps a set of homeplugs would help in this scenario. Not really, same thing...
So we try the laptop in the router again to be sure and there is some ping fluctuation (though not as often?)
At this point we get an engineer out (3 times now) and no fault has been found on the line.
I've also tried a new set of homeplugs and a new ADSL2+ router, the Link Sys Archer 2 to be precise.
Does anyone have any ideas what is causing this? Talk Talk are as much use as a chocolate teapot and i'm being pressurised by management to rectify it because they think it's a simple task when in reality i've tried everything I can think of...