Ping fluctuations - Help?!?

trejo. · 29 Apr 2015 at 08:01

Hi Guys,

I'm looking for a bit on insight really as i'm at the end of my tether!

We have a new external sales guy at work and he is working from home. We recently changed our policy that we no longer supply the broadband line to the premises.

Anyway, a long story short all was well until I passed him over a softphone which seems to be choppy. A short investigation saw the reason to be sue to ping fluctuations...

When pinging google for example every 5 or 6 pings would bring back 100-150ms response times where as the others would be at a reasonable 25-26ms.

We tried the laptop directly in to the TalkTalk router and there was seemingly no issue (at first)

This was on wireless at the time so I thought perhaps a set of homeplugs would help in this scenario. Not really, same thing...

So we try the laptop in the router again to be sure and there is some ping fluctuation (though not as often?)

At this point we get an engineer out (3 times now) and no fault has been found on the line.

I've also tried a new set of homeplugs and a new ADSL2+ router, the Link Sys Archer 2 to be precise.

Does anyone have any ideas what is causing this? Talk Talk are as much use as a chocolate teapot and i'm being pressurised by management to rectify it because they think it's a simple task when in reality i've tried everything I can think of...

Orcvader · 29 Apr 2015 at 11:24

Any chance you can test the ping past 12am or very early morning? Could be a case of congestion causing it.

Alternatively, set this up and it will keep track of your ping over the last 12 hours: http://www.thinkbroadband.com/ping

tribz · 29 Apr 2015 at 11:42

What speed does he sync at out of interest and what are the rest of his connection stats?

trejo. · 29 Apr 2015 at 12:30

It's unlikely I can test the ping at 12am but the last 12 hours can be possible.

He's syncing at approx 18000 down. I don't have a screenshot to hand of the entire stats unfortunately. I can get these later in the week.

KIA · 29 Apr 2015 at 14:38

http://sourceforge.net/projects/winmtr/

Ping google.co.uk for as long as necessary, keeping an eye out for a big increase in latency. Post a screenshot of the result.

trejo. · 30 Apr 2015 at 08:01

KIA said:
http://sourceforge.net/projects/winmtr/

Ping google.co.uk for as long as necessary, keeping an eye out for a big increase in latency. Post a screenshot of the result.

Here we go, that's a few hours worth!

KIA · 30 Apr 2015 at 12:00

There could be congestion within the TalkTalk network.

Is your colleague out of contract?
Which exchange is your colleague connected to? https://www.samknows.com/broadband/exchange_search

Orcvader said:
set this up and it will keep track of your ping over the last 12 hours: http://www.thinkbroadband.com/ping

This is good advice.

trejo. · 30 Apr 2015 at 14:28

KIA said:
There could be congestion within the TalkTalk network.

Is your colleague out of contract?
Which exchange is your colleague connected to? https://www.samknows.com/broadband/exchange_search

This is good advice.

https://www.samknows.com/broadband/exchange/NEDN

I've no idea if this is considered congested or not? I believe he is out of contract yes.

I've also been asked to run a route log on wireshark by someone, it's difficult finding time to do this all as this guy is a sales guy he's often out and about and in the office in his home at random intervals.