To put it briefly:
Internet cuts out around every hour or more then won't reconnect for 5-30 minutes. I'm using the same hardware as when the service worked flawlessly last year. When connected the speed regularly equals that of dialup.
Sent a complaint and got a generic reply back so decided to leave. Phoned for a MAC last Monday and was told it was being processed and to call back in two days.
Phoned back the following Saturday to be told it hadn't been processed and to call retentions on Monday.
Phoned earlier and the guy said the system that deals with MAC codes was down so call back later.
Called back later and explained the situation. She said she needed direct debit details before it could be issued. I gave them and got put through to retentions after twenty minutes on hold. Retentions said the code hadn't been processed and transferred me.
I ended up at Pipex Homecall. Gave them the account number to be told there is no such account. I asked why I'd been put through to them and she said she didn't know but gave me the same phone number I'd been calling for the past week. So I promptly lost my temper even though it wasn't her fault and tried again.
Called back and asked to speak to management but no such luck. Was then told I haven't got authority to speak to them even though I've specifically been added to their systems as a third party. She changed her mind and tells me there's been a problem and to call back in another two days. She said she would send a high priority Email.
Decided to get the bill payer to call up thinking they might take more interest... They then say to call back tomorrow.
So we'll see what happens tomorrow now.
I know the people in the call centre can't help it if they're not trained to deal with these problems, but why waste everyone's time and pass me between departments. I was polite to all of them except the woman at Pipex Homecall lol.
There's my rant for the day, bloody Pipex.
Internet cuts out around every hour or more then won't reconnect for 5-30 minutes. I'm using the same hardware as when the service worked flawlessly last year. When connected the speed regularly equals that of dialup.
Sent a complaint and got a generic reply back so decided to leave. Phoned for a MAC last Monday and was told it was being processed and to call back in two days.
Phoned back the following Saturday to be told it hadn't been processed and to call retentions on Monday.
Phoned earlier and the guy said the system that deals with MAC codes was down so call back later.
Called back later and explained the situation. She said she needed direct debit details before it could be issued. I gave them and got put through to retentions after twenty minutes on hold. Retentions said the code hadn't been processed and transferred me.
I ended up at Pipex Homecall. Gave them the account number to be told there is no such account. I asked why I'd been put through to them and she said she didn't know but gave me the same phone number I'd been calling for the past week. So I promptly lost my temper even though it wasn't her fault and tried again.
Called back and asked to speak to management but no such luck. Was then told I haven't got authority to speak to them even though I've specifically been added to their systems as a third party. She changed her mind and tells me there's been a problem and to call back in another two days. She said she would send a high priority Email.
Decided to get the bill payer to call up thinking they might take more interest... They then say to call back tomorrow.
So we'll see what happens tomorrow now.
I know the people in the call centre can't help it if they're not trained to deal with these problems, but why waste everyone's time and pass me between departments. I was polite to all of them except the woman at Pipex Homecall lol.
There's my rant for the day, bloody Pipex.
