Hi all,
Bit of a rant, so bear with me.
Had Pipex now for about four years. Always been faultless... had about 30 minutes of total downtime that i'm aware of, the rest has always been the fault of BT who provide the line. They've never contacted me about excessive downloading (don't do too much, average about 30gb including upstream a month)
About 10 monthes ago we moved our telephone services over to Pipex aswell saving us about £15 a month. So we now had internet and phone via Pipex then paid £10 rental to BT.
My mum pays the bill and she was onto me about 7 monthes that Pipex were only taking the £14.99 out of her account (turns out this is just the price of the ADSL..) They should be taking £27.99. I rang up and spent 45 minutes on the phone sorting it out, and the guy assured me all would be sorted the following bill.
Now i've been in and out of the country and completly forgot to ask my mum if they'd sorted it the following bill... and she's just told me they're still taking the £14.99! I've been on hold twice tonight but havn't actually managed to get through to a human being
.. i've got to go out now so it'll have to be tommorow. (Accounts in my name, just uses my mothers card)
Where do we stand? This is stupid really... I presume we're going to end up with paying a lump sum for the difference which has ****** me off a bit tbh. I could understand if it was the first time, but to have already rang up and supposedly sorted it.. taking the mick a bit, no?
Thanks,
Bit of a rant, so bear with me.
Had Pipex now for about four years. Always been faultless... had about 30 minutes of total downtime that i'm aware of, the rest has always been the fault of BT who provide the line. They've never contacted me about excessive downloading (don't do too much, average about 30gb including upstream a month)
About 10 monthes ago we moved our telephone services over to Pipex aswell saving us about £15 a month. So we now had internet and phone via Pipex then paid £10 rental to BT.
My mum pays the bill and she was onto me about 7 monthes that Pipex were only taking the £14.99 out of her account (turns out this is just the price of the ADSL..) They should be taking £27.99. I rang up and spent 45 minutes on the phone sorting it out, and the guy assured me all would be sorted the following bill.
Now i've been in and out of the country and completly forgot to ask my mum if they'd sorted it the following bill... and she's just told me they're still taking the £14.99! I've been on hold twice tonight but havn't actually managed to get through to a human being
.. i've got to go out now so it'll have to be tommorow. (Accounts in my name, just uses my mothers card)Where do we stand? This is stupid really... I presume we're going to end up with paying a lump sum for the difference which has ****** me off a bit tbh. I could understand if it was the first time, but to have already rang up and supposedly sorted it.. taking the mick a bit, no?
Thanks,
