Pipex regraded me without me asking !

Ol!ver · 22 Sep 2006 at 09:36

Well, I've wanted to regrade to max for a month or so, and not got round to ringing. I've woken up this morning to two emails telling me I've been regraded to Pipex Start! Sure enough I'm currently synced at 5mb downstream.

Anyways, my main problem with this is I've no idea what Pipex Start is (there's no details on their site), how much it is or what I get for it. Am I going to have to call them or is there a page I'm missing?

Cheers

Ol!ver · 22 Sep 2006 at 09:47

dirtydog said:
From a quick google...

http://www.broadbandgenie.co.uk/broadband/Pipex+broadband/59

Eeek !

/me goes running for the phone number......

Ol!ver · 22 Sep 2006 at 11:24

Selekt0r said:
If you're previous package didn't have that sort of usage limit then that's a serious cheek to move you to a more restrictive package without asking...

Phoned em, apparently it's an error with the regrade and they're sorting it

Ol!ver · 22 Sep 2006 at 14:15

OK, so I'm currently synced at 5.5mb/s and my BT profile is at 3mb/s. Actual speeds are fluctuating all over the place.

I have 3 questions:

1) Will that 5.5mb/s increase over the next week?
2) Will the profile get increased overnight?
3) Is this fluctuation in current download speeds just because the line hasn't 'settled down' yet?

Cheers