PlayStation Support how long for reply?

[woofercooker]

What's the usual reply time after emailing PlayStation Support? i sent an email 5 days ago, got an automated response that said we will get back to you as soon as possible etc but im still waiting. Is this normal?

 

[woofercooker]

Wow that's pretty shocking expected better from sony!. Still wating for a reply renewed my psn subscription orderd 12 months and have been charged 3 time's money has come out my bank too.Will leave it another couple of days and then ring them, Hate having to faff about on the phone so was hoping they would sort it via email.