Please help me with Windows 7 Validation issue

sparky05084 · 3 May 2012 at 22:17

Hey all.

Well, the above pretty much sums up my problem. Booted into Windows like any normal day and I was greeted with the following message on a black screen "This copy of Windows 7 is not genuine".

I had an option to either go online and resolve it or an ask me later tab. I obviously clicked the former and it took me to Microsoft's validation page where it said "Validating Windows this should only take a few minutes".

The result? A page where it advises which version of Windows is best for me and buy options. What?!

I know my copy is genuine and it hasn't done this before so this is new for me. I have run a virus scan and malware scan so I don't think it's virus/malware at play. Not edited the registry in any way and have done a few restarts to see if was just a glitch or the system playing silly buggers. Nope, still says it on every reboot.

I now have this in the bottom right hand corner of my desktop: "Windows 7 build 7601 this copy of Windows is not genuine".

I'm pretty stumped. Can I not just go to somewhere and put in the product key that is attached to my tower and re validate it?

I have included the MGDiag tool report. Hope you can help me out. Cheers.

Note: Windows 7 Home Premium Edition

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DDGGW-J4HCT-WY4RR
Windows Product Key Hash: LBBNdBjOgDVnX3HmlFT1t0faJuc=
Windows Product ID: 00359-034-2953646-85418
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {81A35413-A8DD-4A58-B8D8-893D25A26345}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81A35413-A8DD-4A58-B8D8-893D25A26345}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WY4RR</PKey><PID>00359-034-2953646-85418</PID><PIDType>5</PIDType><SID>S-1-5-21-404062662-915392528-52827270</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>9657AA</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080813000000.000000+000</Date></BIOS><HWID>23690000010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2012 23:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC IntelR AWRDACPI
FACP IntelR AWRDACPI
HPET IntelR AWRDACPI
MCFG IntelR AWRDACPI

namnoc · 4 May 2012 at 09:56

It can happen if you have made certain hardware changes. Just telephone MS and they will sort it out for you.

Essexraptor · 4 May 2012 at 11:41

here

Hello,

Usually with a hardware change, Vista will want you to Reactivate, not revalidate. To reactivate your copy of Windows, you will need to use the By Phone method.

To Activate by Phone:

a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

Thank you,

works for Win 7 as well

just force the automated system to go to a live rep.... its a 0800 number

toasteh · 5 May 2012 at 19:29

i'm having this issue in windows 7 after reinstalling windows onto a SSD, when i phone windows what do i tell them? what i've just said here?

Essexraptor · 5 May 2012 at 21:41

yup

even if it's a OEM version ... it's tied to the MB not the install drive

Craiig · 5 May 2012 at 22:43

Essexraptor said:
yup

even if it's a OEM version ... it's tied to the MB not the install drive

its tied to the board, however ring microsoft and say your board is fried and would like to be able to activate ur copy again (Y)

Essexraptor · 6 May 2012 at 02:26

Craiig said:
its tied to the board, however ring microsoft and say your board is fried and would like to be able to activate ur copy again (Y)

UM... that's what I told him?

MB = Motherboard = board

It' not applcable in this case anyway .......... if u read down the report ... his copy is retail

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DDGGW-J4HCT-WY4RR
Windows Product Key Hash: LBBNdBjOgDVnX3HmlFT1t0faJuc=
Windows Product ID: 00359-034-2953646-85418
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {81A35413-A8DD-4A58-B8D8-893D25A26345}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

????