plus net / bt **** up

[leigh_boy]

just got my fibre up and running today ( not actaully home yet)
but i was told by bt and plust net i should be getting 69Mb connection with 20 up

so i order the unlimited package and they advised me ican get these speeds when i did the order.

so it goes live

37Mb down plunet web site says estimated 40.


so i call up they say i have accidently been put on infiniaty 1 ( bt terms 40mb connction and not in inifiaty 2 80mb)
they say it can be sorted in 24 hours.


but wats bugging me is that if they say i can get 67, but only get 37 then why cant i get 40?

or are they 2 different technologies?
and will get the correct speeds tomorrow?
will they need to re patch me at the exchange?

 

[leigh_boy]

hmm, odd then how come on there system it says my speeds esitmated are 40 Mb :S?

 

[leigh_boy]

your fussing about 3Mbps difference??

more like 30!


so its becuase im set on a 40 profile is that correc tand then when i get put on the 80 i should be then getting the propper speds i was estimated of 67 down 20 up

 

[leigh_boy]

78 /19 im happy

 

[leigh_boy]

Is that the speeds you're getting now? Then enjoy them .

indeed it is