My mum has been having some pretty major problems with plus.net, she moved out of her house in may of last year, into rented acommodation (with broadband supplied) while work was done on the house she had just bought. Knowing that at some point in the future she would be moving into the new house and want broadband when plus.net offered her the ability to freeze her account rather than cancel she accepted. I think they froze it for 3 months initially. By the end of those 3 months, she was working on a new 6 month contract on the other side of the country, again in rented accomm with broadband provided. Plus.net started charging her the full rate again, despite not providing any service, seeing as there is nowhere for them to provide a service to.
Fast forward to the past month or so, she's let the payments keep going out, obviously wrongly but just through not getting round to sorting it out, and under the fairly reasonable assumption that she would probably be able to get reimbursed for the service she hadnt received. She spoke to plus.net and was told this wasn't the case, and they're going to charge her to cancel, cancel the service that they're not providing but are charging her for.
Apparently due to the nature of the payment, a regular cc payment rather than direct debit her cc company can't cancel the payment without proof that she's cancelled the service.
Plus.net are being spectactularly unhelpful about it, so the current options seem to be stump up and pay the cancellation charge just to stop them taking the payments, or contact oftel. Anyone got any advice or other options for what to do?
Fast forward to the past month or so, she's let the payments keep going out, obviously wrongly but just through not getting round to sorting it out, and under the fairly reasonable assumption that she would probably be able to get reimbursed for the service she hadnt received. She spoke to plus.net and was told this wasn't the case, and they're going to charge her to cancel, cancel the service that they're not providing but are charging her for.
Apparently due to the nature of the payment, a regular cc payment rather than direct debit her cc company can't cancel the payment without proof that she's cancelled the service.
Plus.net are being spectactularly unhelpful about it, so the current options seem to be stump up and pay the cancellation charge just to stop them taking the payments, or contact oftel. Anyone got any advice or other options for what to do?