Plusnet 8mb - have they given up for existing customers?

[TW]Fox

[TW]Fox

[TW]Fox

Man of Honour
Joined
17 Oct 2002
Posts
160,204
Hi guys,

I was under the impression that it was PN's plan to migrate existing customers to ADSLMax or whatever it is called.

This has still not happened for me, despite being a PN customer since 1998.

Are they ever going to bother do you think? Has anyone else been moved? I'm still paying £23 a month for 512k!
 
You need to go on the website and actually request to be upgraded to ADSLMax as I found out after waiting for months.

Funnily enough though I was on 1Mb and ADSLMax trains at about 2Mb but guess what speeds I get........thats right 1Mb :(
 
I asked them back in April/May to get upgraded before they had lots of problems and put things on hold - I think they were planning to upgrade everyone before the snags, but changed to request only afterwards. Finally got upgraded to Max in October, and its been fine at 6Mb. As said, I think you'll need to log in to the customer part of their site and raise the appropriate support ticket.

How come you're only on 512k? I thought it was 'up to 2Mb' even without Max.
 
Do not upgrade, my ping has increased by thirty and the connection is unreliable now.

I only stay with plusnet as I can not speak to someone in India who is thick as **** and cant even speak English.
 
Watch the swearing IceUK.

Been with Plusnet for a few years now and never had a problem, was a mare cancelling with BT before though.

Got upgraded to 8MB and can sustain 800KB/s if downloading something from a fast server so no complaints from me. Can't say I've noticed an increase in ping at all either.

Jokester
 
Any increase in ping is probably interleaving getting switched on, or some change in routing that was coincidental with the regrade.
 
Fox, I was in the same situation as you, in fact check what happened when I queried exactly the same thing as you:

Your comment 4:20pm, Wednesday 11th October 2006

[Support Wizard Journey]
[Connection & Server Settings]

[Additional Information]
Hi,

Do I have to do anything with my account to be eligable for 8Mb broadband?

I\'m on Premier Option 1 at the moment. I don\'t want to lose any current functionality but am wondering how long it will take before I am able to get 8Mb speeds.

Many thanks

--
Adam
Liam King Unused - ADC - Content 5:10pm, Wednesday 11th October 2006

Dear Adam,
Thanks for your questions:

> Do I have to do anything with my account to be eligable for 8Mb broadband?

No - we will automatically upgrade you.

> how long it will take before I am able to get 8Mb speeds?

Unfortunatelyt we cannot give an exact date for this.

But you can register your interest to be upgraded here -
http://www.plus.net/wizard/index.ht...E2JH+G/GssOMbsmsFVHKn0CdXDX97q/heQKDuPCdAswQ=

We give people in this list priority for upgrades.

Or you can pay £5 and be upgraded now -
http://www.plus.net/wizard/index.ht...EWCZORc1DFysbsmsFVHKn0CdXDX97q/heQKDuPCdAswQ=

Everything is explained when you follow these links.

Hope this helps.

Regards,
Liam King

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html
Your comment 7:59pm, Wednesday 11th October 2006

Hmm,

Thank you for your prompt reply.

I already registered my interest on the 27th of June 2006, and recieved a reply that you would upgrade me to DSLMax as a priority.(My Question ID: 19696130)

Thanks again

--
Adam
Simon Leary CSC Analyst 6:48pm, Thursday 12th October 2006

Dear Adam,
We are in the process of upgrading all the customers an is you did submit the request earlier you are a priortiy but you are still on the bulk upgrade and therefor still in the queue to be upgraded. We are offering at the moment to place the order manually which it at a cost of £5.

Please advise how you wish to proceed.

Regards,
Simon Leary

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html
Click to expand...

Then *strangely* 7 days'ish later:

Your comment 4:05am, Thursday 19th October 2006

This customer was mailed the following message:
Subject: 'Important - broadband speed upgrade'


Your username: ****

Dear Adam,

Great news! We're delighted to announce that your broadband has been upgraded to give you 'Up to 8Mb' speeds.

About your broadband
---------------------------
High-speed 'Up to 8Mb' broadband works in a different way to your current service. The speed you actually receive is based on the length of your line from your local exchange, the condition of your telephone line and weather conditions. This means after we've upgraded your account, the actual speed you receive may vary.

Please note, due to the way the service works, we cannot guarantee a full 'Up to 8Mb' service.

What do I need to know?
---------------------
In the 10 days following your upgrade, you may see your speeds vary. This is perfectly normal, as automatic tests are carried out during this period to see what speed your line can support. It's important that you stay connected during this ten day period for as long as possible so that these tests can take place. After ten days you should see your speeds stabilise at the fastest speed your line can support.

Find out more about how your high-speed broadband service works by reading our guide now http://www.plus.net/features/highspeed.shtml

Thank you for your valued custom.

Kind Regards,
PlusNet Customer Support
http://www.plus.net - The Smarter Way to Broadband

This email has been sent as it contains important information about your service from PlusNet. Please do not reply to this email, as this is an unmonitored address.
Click to expand...
 
Im sure i read on their forums they'd submitted the last lot of folks for upgrade just recently, if not try Here if you havent already.

HTH oh and Good Luck :rolleyes:

ps hope your not a heavy user?
a comment from a BT guy re: the buy out by BT
"He added that there were no plans to increase PlusNet's prices although the group would need to carry out some reviews."
now whats the betting that means good bye unlimited overnight usage ?
 
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