Plusnet Charging 99 Quid For Their Home Hub 1

Andy7 · 24 Jul 2016 at 16:48

Are they for real? Honestly I am gobsmacked! I have been with them for over a year and had one of their crappy little routers. I found out that they are doing their version version of the BT Home Hub 5 so I asked if I could have one?

Check out this reply I got:

Orcvader · 24 Jul 2016 at 16:50

At that price you can get a much better router than the HH5.

If you really want it though, might as well go with option 3, seems to be the cheapest option.

Caged · 24 Jul 2016 at 16:53

It's free if you re-contract. I don't see how this is scandalous - why would they give you something if you're then free to leave next week :confused:

Rannoch · 24 Jul 2016 at 16:54

Bet they didn't mention the cessation change when you joined.

http://forums.moneysavingexpert.com/showthread.php?t=5402605

Andy7 · 24 Jul 2016 at 16:55

Orcvader said:
At that price you can get a much better router than the HH5.

If you really want it though, might as well go with option 3, seems to be the cheapest option.

I have the BT Home Hub 5 as I was with BT before and it works with Plusnet.

My argument is the price they are asking for their hub and trying to get you to sign up for longer. Shocking!

Andy7 · 24 Jul 2016 at 16:59

Caged said:
It's free if you re-contract. I don't see how this is scandalous - why would they give you something if you're then free to leave next week

I still have 9 Months left on my contract so I can't exactly leave next week can I? doh

Andy7 · 24 Jul 2016 at 17:05

Vargas said:
Bet they didn't mention the cessation change when you joined.

http://forums.moneysavingexpert.com/showthread.php?t=5402605

They never mentioned that either. Thanks for pointing it out.

TheVoice · 24 Jul 2016 at 17:23

Andy7 said:
I have the BT Home Hub 5 as I was with BT before and it works with Plusnet.

My argument is the price they are asking for their hub and trying to get you to sign up for longer. Shocking!

£100 is a bit steep (considering BT will sell you their new SmartHub for £50) but I'm not really seeing the big issue here. They obviously want you to continue being a customer, it's how these things work.

Andy7 · 24 Jul 2016 at 17:32

TheVoice said:
£100 is a bit steep (considering BT will sell you their new SmartHub for £50) but I'm not really seeing the big issue here. They obviously want you to continue being a customer, it's how these things work.

Want you to still be a customer by charging silly money? It has the opposite to me.

Caged · 24 Jul 2016 at 17:40

Andy7 said:
I still have 9 Months left on my contract so I can't exactly leave next week can I? doh

Re-contract for 12 months (edit: maybe 18) then and extend your total commitment period by 3 months (see earlier edit). This is how everybody operates when they are giving you equipment.

I'm struggling to see your complaint to be honest - consumer broadband has razor thin margins, they want to know that they will continue to have 12 months of revenue from you if they send you out a new router. If you don't want to commit to extending your minimum term then they won't give you free hardware. I wouldn't recommend the £99 option, easier to just grab a Hub 5B off eBay.

NightSt@lk3r · 24 Jul 2016 at 17:45

Andy7 said:
Want you to still be a customer by charging silly money? It has the opposite to me.

Keep you as a customer by pricing the hub as such that 99% of people will re-contract.

Andy7 · 24 Jul 2016 at 17:47

NightSt@lk3r said:
Keep you as a customer by pricing the hub as such that 99% of people will re-contract.

Not me though

TheVoice · 24 Jul 2016 at 18:19

Andy7 said:
Want you to still be a customer by charging silly money? It has the opposite to me.

Doesn't matter though, does it? You're stuck in a contract with them for 9 months regardless and if they offer you a decent deal and a new router at the end they know you'll be more inclined to stay anyway.

stoofa · 24 Jul 2016 at 18:59

Andy7 said:
Not me though

No, you simply don't get your new Home Hub.
Plusnet are happy - they still get another 9 months of payment out of you and they haven't had to give you some new equipment.
Nose off to spite face jumps to mind really.

Avalon · 25 Jul 2016 at 13:59

So you took a 2? year deal and now want to change the equipment for an HH5, apart from the fact i'm now wondering what you've been smoking as the HH5 is hardly 'great' then I don't see the problem. You can either pay the asking price, extend your contract and get it at the new customer rate or go out and buy your own kit. If you've lasted this long with what you have then what's the sudden issue? I hated the supplied router, but it was stable and worked till I chose to replace it at my cost. Try asking most ISP's if you can change the equipment mid contract for free and see how you get on, the answer is usually that unless it's faulty you can jog on.

silverblack · 25 Jul 2016 at 16:33

The OP already has a HH5 i suspect he wanted to try and get a new one for free as you would,but was gobsmacked at their ludicrous charge for it.

Andy7 · 25 Jul 2016 at 16:38

stoofa said:
No, you simply don't get your new Home Hub.
Plusnet are happy - they still get another 9 months of payment out of you and they haven't had to give you some new equipment.
Nose off to spite face jumps to mind really.

I have the BT Home Hub 5 as I was with BT before I switched to Plusnet. It works with Plusnet so i'm not really bothered.

I was just pointing out the shocking price Plusnet are asking, and it is a shocking price in my opinion.

BluD · 25 Jul 2016 at 16:48

Theys just pulled a figure out of their backsides as they know too well that nobody will pay it when they can just get it free when they sign up again.

NightSt@lk3r · 25 Jul 2016 at 18:18

Andy7 said:
I was just pointing out the shocking price Plusnet are asking, and it is a shocking price in my opinion.

As i said, they priced it that way as they know 99% of people will just re contract.

They don't want customers to buy it at £99, they want customers in a contract.

Clairvoyant · 25 Jul 2016 at 18:50

Just get an ASUS router. I have been with plusnet for a few years now. And have always used my own router.