Plusnet!No Engineer :(

ANDARIAL · 23 Oct 2015 at 16:09

My sister has signed up to plusnet home phone and fibre 40meg
She has no working phone at her home and an engineer was supposed to call yesterday afternoon to install phone socket and fibre etc
No show :mad:

Is it best to give them a few days or complain straight away?
Bit miffed as I recommended them

ANDARIAL · 23 Oct 2015 at 16:12

I only just heard about it from her
Will probably have to be on Monday morning now

ANDARIAL · 23 Oct 2015 at 16:15

bledd. said:
It's not Plusnet's fault, the people that get sent out are from Openreach..

Yeah but you can`t moan and bitch at Openreach you have to go through the ISP

ANDARIAL · 26 Oct 2015 at 15:09

UPDATE
Sunday morn put a request for help on Plusnet forums and 30 mins later got her a new appointment for install and a free month for the cockup(it was on their end,so the rep said)
Will see if this one goes ok

ANDARIAL · 6 Nov 2015 at 21:24

Update
OR turned up at 830 this morning

Just got back from setting it all up for her
Plusnet router that I gave her is a bit pants upstairs
Any suggestions of a `CHEAP`router with better wi-fi ?