Plusnet speed cap

pc-guy

pc-guy

pc-guy

Soldato
Joined
29 May 2005
Posts
5,011
it feels recently my plusnet fibre speed has been some what capped at 40mbps which is the minimum i am supposed to get.

I pay for the higher teir fibre and used to get 68mbps quite consistently throughout the day.

Does anyone if plusnet has a capping regime and if so how I do about getting them to lift it?

thanks
 
Griff7520 said:
go here and do the diagnostic test and see what your ip profile is BTW Performance Tester (btwholesale.com)


here is mine, I pay for 77 download and i got 74meg speeds for first 3 months and then went down to 71 meg and thats where it has been for last 10 months, I think they dropped my ip profile down for some reason

Click to expand...
The site says it’s busy or error won’t run the diagnostic when I put my landline number in there
 
I am literally 100m from the cabinet as it is down the road from me and I can see it clear.

the package I paid is 66/20.

the IP profile is 57 downlink and 20 uplink.

the actual speed is 46 downlink and 14uplink. About 2 months ago I was enjoying full 66mbps.
 
i think i got this one figured out.

right my setup is a bit off. I got a power line adaptor from my modem downstand to my upstand office ubiquiti router. that power line adaptor has never had any issues and it is in a dual gang wall socket with just itself plugged in.

a couple months ago, wife started working downstand and started plugging her laptop charger into that wall socket. I have un plugged that and restarted the modem as it has been running for god knows how long non-stop.

Now I am getting 60mbps IP profile and 58mbps actual download speed. however the uplink was still the same 20mbps IP profile and 15mbps actual speed...

I am gonna think about putting a CAT6 cable now...
 
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