Plusnet Speed Issues

[Erm yeah that’s hard to pick one]

Changed my contact and been having issues with lower speeds. I should be 80/20.
I took the Plusnet Hub and installed it to allow testing to be willing and help then.
My setup before the hub was the Open Reach Modem (white box) and then an Asus RT AC68U with Asus Merlin.

The report they just sent me is the following.

KBD
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 38.2 Mbps
Upstream Speed 7.8 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 792.3
Upstream Rate Assessment Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream 5dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2019-08-15T11:00:00

Under test using an Ethernet cable I am not even seeing 28mb.

It says my line is an estimated 792.3m in length, how true is that?

Thanks

 

[Erm yeah that’s hard to pick one]

You’re paying for up to 80/20, if your line is that long you’re not going to get the full speed.

Any idea what line length supports it?

 

[Erm yeah that’s hard to pick one]

If it's decent quality copper you should be able to get more than 38/7 @ 790m.

According to Andrews & Arnold my line length is estimated at around 773m. That figure seems reasonable, it's about a 500m walk to my cabinet. My modem is syncing at 67/20 and ised to be the full 80/20 (well, 79999/19999) until a year or so ago.

I just check with my info and this is what they are saying.

You are connected to cabinet 30. Your line length (from the exchange) is approximately 2694 meters.

"Superfast" VDSL (Fibre to the cabinet) up to 52Mb/s

VDSL uses the phone line copper pair to connect to a modem in the street cabinet and then typically glass fibre to connect back to the exchange and on to us. As this uses less copper wire it provides faster download speeds than ADSL, but costs a little more. For your location, forecast download sync speed is 32-52Mb/s and forecast upload sync speed is 6.5-11.1Mb/s.

 

[Erm yeah that’s hard to pick one]

Crikey, that's quite a difference between what PlusNet are reporting and what A&A are estimating. I think that's an error with A&A, there's no way a line that's 2.7Km away from the cabinet would hit 52Mbps. No chance. At 2.7Km I think you'd be lucky to get more than 10Mbps.

Did the speed issues start when you switched contracts? What did you get before the change? What sync rate did your OR modem report?

I was getting 55 / 12 before the change.

 

[Erm yeah that’s hard to pick one]

Just got off the phone to them again. Doing well as 6 months free so far.

I renewed the contract and issues started.

They are now saying my IP
Profile is 40/10

 

[Erm yeah that’s hard to pick one]

So OR are coming out. PN are now saying there is a fault on the line.

Here is a question. This cab and extra (think it’s G.fast) is 50ft from my front door. Anyone know what it would take to be connected too it? I’m
Connected to cab 30 by the way.