POP3 problems with O2

rulocal · 13 Mar 2008 at 18:55

hi

I have just got o2 broadband, which I am very happy with, but have a problem with Emails through Outlook. The installation software sets it all up but it just won't log on. Tells me the password was rejected.... The password is definitely right as I can access my Emails through Webmail. I have also checked the mail settings just to make sure the installation did everything right and it all seems OK.

Any ideas?

Mp4 · 13 Mar 2008 at 19:09

If you know all the settings, do it manually & then see

rulocal · 13 Mar 2008 at 19:16

Mp4 said:
If you know all the settings, do it manually & then see

Ok. I will delete the account and start again manually.

rulocal · 14 Mar 2008 at 10:02

That didn't work. :confused:

radderfire · 14 Mar 2008 at 18:16

Double check you have the name of the incoming POP3 mailserver correct?

Check Outlook has permission in the Windows firewall?

rulocal · 14 Mar 2008 at 20:48

radderfire said:
Double check you have the name of the incoming POP3 mailserver correct?

Check Outlook has permission in the Windows firewall?

Check and check. I am very confused.

radderfire · 14 Mar 2008 at 22:49

For fault-finding purposes, try it with a different E-mail client, such as Mozilla Thunderbird (a pretty good program anyway).

mejinks · 14 Mar 2008 at 23:30

Hang on, lets not get too far ahead of ourselves here.

Firstly, can you open a dos prompt and type:

Ping pop3.o2.ie

You should see a result similar to below:

Pinging mail.o2.ie [62.40.32.37] with 32 bytes of data:

Reply from 62.40.32.37: bytes=32 time=40ms TTL=245
Reply from 62.40.32.37: bytes=32 time=46ms TTL=245
Reply from 62.40.32.37: bytes=32 time=46ms TTL=245
Reply from 62.40.32.37: bytes=32 time=48ms TTL=245

Ping statistics for 62.40.32.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 48ms, Average = 45ms

This determines if you can reach the mailserver in the first place.

Next, type the following:

telnet pop3.o2.ie 110 and hit enter
then type user username and hit enter
then type pass password and hit enter
(replace username and password with your own username and password)

This logs you on to your mail server and the result will tell you whether your username and password is valid.

Out of interest, mail.o2.co.uk is down at the moment.