Yesterday I had to reboot my main PC after a windows update, except it never rebooted, repeated attempts, nothing, had a look at the diagnostic motherboard LED after a while of other basic trouble shooting, code 00, had read about this before somewhere and knew it was potentially serious as my later in the day research showed, more on that in a bit.
So after pulling all USB stuff, SATA drives, swapping ram around and just one module ETC with still no luck, comforted myself with the fact I had a second X99 platform rig and compatible CPU to test and diagnostic swap with.
Power supply's in both rigs are high quality and both fairly new of course.
My main rig had (past tense now) an Intel I7 5960X eight core CPU, the second one a six core I7 5820K six core, put the 5960 CPU into my second rig, it never booted with a 00 error code on its motherboard LED too, but to be sure, put the I7 5820K into my main rig and it all booted up fine, conclusion, the I7 5960X is faulty, agreed?
Tried reseating as well and of course ensuring the ATX PSU power supply plug was seating properly, it was, no motherboard CPU socket bent pins, the actual CPU has none, they are little pads these days, so impossible to physically damage.
Lots more research on the 00 error code shows pretty much conclusively its either the CPU or motherboard, or possibly PSU CPU power connector related or even CPU seated related and its definitely not that, so my expensive eight core I7 5960X has died, that's still a £1000'sh CPU and along with my recent Titan X Pascal purchase made my Flight sim rig the beast I enjoy playing my simulations on
Thank you black Friday, lol.
Oh well, so I can still claim on the 5960X CPU under warranty it seems, its a full retail CPU, so warranty is for three years, don't have my receipt to hand, but bought it around 2.5 years ago (ish) when the CPU's first came out, will dig out my receipt tomorrow with a view to getting a warranty replacement first thing Monday morning.
I'm thinking (I live in the UK) after one year, skip the retailer who were the main competitor to here and are apparently bad for warranty stuff in this instance and go direct to Intel for the extended three year warranty support, have read Intel are quite good about this with fast turn around too, even in Europe? not sure of the procedure, but will look at this over the weekend, any pointers anyone who might have done this before, please?
So, that's my first question, 99.99% sure the 5960X CPU is dead, though second opinions are most welcome.
Second part of my dilemma, with the 5820K in my main rig and working, it only worked for about 2 hours before Windows 10 64 threw a hissy fit, started to get Windows errors, like ...
Stop Code: critical process died, then reboot
Stop Code: Memory Managment, then reboot
Stop Code: kmod exception not handled ntfs.sys, then reboot
Stop Code: system service exception, then reboot.
I'm fairly confident this is because Windows 10 was installed (legit OS BTW) with the I7 5960X installed, and although the I7 5820K is same CPU architecture (Haswell E) its still a very different CPU, but with eight cores vs six and also importantly different size of L2 CPU cache, the 5960X has 20MB cache and the 5820K has 15MB cache, this would certainly explain those errors I've been getting, IMHO, but second opinions welcome on this too please.
I feel very confident that if I were to format and install Win 10 again on my main rig with the temp situation of the I7 5820K CPU in, all would be good, but with the likely and legit claim on warranty of my failed 5960X CPU being successful with Intel, that should replacement should drop back in again and those errors should stop ... hopefully.
Again, second opinions welcome.
So after pulling all USB stuff, SATA drives, swapping ram around and just one module ETC with still no luck, comforted myself with the fact I had a second X99 platform rig and compatible CPU to test and diagnostic swap with.
Power supply's in both rigs are high quality and both fairly new of course.
My main rig had (past tense now) an Intel I7 5960X eight core CPU, the second one a six core I7 5820K six core, put the 5960 CPU into my second rig, it never booted with a 00 error code on its motherboard LED too, but to be sure, put the I7 5820K into my main rig and it all booted up fine, conclusion, the I7 5960X is faulty, agreed?
Tried reseating as well and of course ensuring the ATX PSU power supply plug was seating properly, it was, no motherboard CPU socket bent pins, the actual CPU has none, they are little pads these days, so impossible to physically damage.
Lots more research on the 00 error code shows pretty much conclusively its either the CPU or motherboard, or possibly PSU CPU power connector related or even CPU seated related and its definitely not that, so my expensive eight core I7 5960X has died, that's still a £1000'sh CPU and along with my recent Titan X Pascal purchase made my Flight sim rig the beast I enjoy playing my simulations on
Thank you black Friday, lol.Oh well, so I can still claim on the 5960X CPU under warranty it seems, its a full retail CPU, so warranty is for three years, don't have my receipt to hand, but bought it around 2.5 years ago (ish) when the CPU's first came out, will dig out my receipt tomorrow with a view to getting a warranty replacement first thing Monday morning.
I'm thinking (I live in the UK) after one year, skip the retailer who were the main competitor to here and are apparently bad for warranty stuff in this instance and go direct to Intel for the extended three year warranty support, have read Intel are quite good about this with fast turn around too, even in Europe? not sure of the procedure, but will look at this over the weekend, any pointers anyone who might have done this before, please?
So, that's my first question, 99.99% sure the 5960X CPU is dead, though second opinions are most welcome.
Second part of my dilemma, with the 5820K in my main rig and working, it only worked for about 2 hours before Windows 10 64 threw a hissy fit, started to get Windows errors, like ...
Stop Code: critical process died, then reboot
Stop Code: Memory Managment, then reboot
Stop Code: kmod exception not handled ntfs.sys, then reboot
Stop Code: system service exception, then reboot.
I'm fairly confident this is because Windows 10 was installed (legit OS BTW) with the I7 5960X installed, and although the I7 5820K is same CPU architecture (Haswell E) its still a very different CPU, but with eight cores vs six and also importantly different size of L2 CPU cache, the 5960X has 20MB cache and the 5820K has 15MB cache, this would certainly explain those errors I've been getting, IMHO, but second opinions welcome on this too please.
I feel very confident that if I were to format and install Win 10 again on my main rig with the temp situation of the I7 5820K CPU in, all would be good, but with the likely and legit claim on warranty of my failed 5960X CPU being successful with Intel, that should replacement should drop back in again and those errors should stop ... hopefully.
Again, second opinions welcome.
