Possible RMA? LAN port Z390-F

Grimmles

Grimmles

Grimmles

Associate
Joined
10 Mar 2019
Posts
6
Hi All,



I recently purchased all new hardware and was initially excited to get it all set up. Everything else went smoothly it boots fine but whatever reason my Rog Strix Z390-F motherboard network adapter driver just will not install. The port displays a blinking amber LED and the adapter is enabled in bios. I have tried installing the intel drivers, drivers from the ASUS cd and also from the ASUS website and none will work. I just get "windows encountered a problem installing the device" or code 10 the device could not be started. I have tried Windows 10 , 10240, 1803 and 1809 the same issue occurs. I have installed the chipset drivers first on all occasions. I have reinstalled windows about 5 times using different methods (CD,USB) and all out of ideas. I have tried installing the drivers via device manager and the packaged installer with no luck. Event viewer states the following error but I have updated the driver multiple times.



Intel(R) Ethernet Connection (7) I219-V

PROBLEM: Unable to start the network adapter.

ACTION: Install the latest driver from "http://www.intel.com/support/go/network/adapter/home.htm".



I have tried contacting ASUS but the support is only Mon-Fri so any help would be greatly appreciated.



Specs:

Motherboard: ASUS Rog Strix Z390-F

Processor: I7 9700K

RAM: 16GB Corsair Vengeance RGB PRO 3200Mhz

SSD: Samsung Evo Pro 970 250GB

GPU: Asus Strix 2080
 
Thanks for the reply. The adapter does not even show in network connections. I have a yellow triangle on the device in device manager and when looking at properties it says : this device cannot start. (Code10)
{operation failed}
The requested operation was unsuccessful.
 
Reflash the BIOS, sounds like the NIC firmware is corrupt somehow. Reflashing should fix the NIC firmware (the 219V isn't a real NIC, it's part of the PCH).

Windows 10 shouldn't need drivers for the 219V, they'll be built in.
 
Grimmles said:
Thanks , I have spoken to asus today who told me to request an RMA but I will try that first. I think I used ez update the previous time.
Click to expand...

If it turns out to be that (corrupt BIOS flash through EZ update), will be more proof that those things, just like MSI's Live Update, are best avoided.
 
Only thing is it didn’t work out of the box either. I agree these tools do seem to cause issues but you would think that they were tested.
 
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