PPP server fail ?

[ONESHOTKILL]

my plusnet fibre was supposed to be getting sorted today and I’ve noticed my internet has went off around 2pm and I noticed the BT engineer at the cabinet on my estate but my internet router just fails router test with ppp server fail. My router is showing connected at vdsl. I am thinking is it my router that’s at fault or does the error mean they still working on my upgrade

 

[ONESHOTKILL]

Hi I didn’t realise they changed the user name so it’s working now . I bought the router because a few weeks ago the router they supplied would not let me setup a WiFi even tho has been working for like 2 years tried factory reset and still would give me error when creating WiFi network. So I just rushed to Argos for a replacement adsl router. I am not sure if I should continue using this or switch to the new router plusnet just sent me it’s sagem hub. I read a few reviews of people saying the WiFi was very poor signal