Pre-Order not arrived

paradisiac · 29 Sep 2011 at 17:06

ok, sorry if this is the wrong place. i pre-ordered fifa 12 from a supermarket online in the hope it would be here for tomorrow, but it didnt arrive today. if it does not arrive in the post tomorrow, would i be within my rights to purchase a copy from the store, then return the pre-ordered copy when it does arrive?

paradisiac · 29 Sep 2011 at 17:16

IndexRated said:
You're always within your rights to return a game providing the plastic seal hasn't been opened as far as I know, it's covered by the long distance selling regulation, they don't have to be defective in anyway. As soon as it's opened though? It's a definite no return for online shops.

the thing is, i dont want to send it back really, as postage would be required so would i be able to return it to one of their stores? or are generally online sales kept seperate?
having read some people saying the activation check wont let you play until midnight anyways, makes me wonder why i didnt just wait until tomorrow and get it from a store.

paradisiac · 29 Sep 2011 at 17:23

robmol said:
Why not return the preordered copy to store? They will never know it was from somewhere else if its sealed and you have a receipt surely? That said, it will more than likely arrive tomorrow.

hope so, it still says awaiting dispatch, and has done for over a week now, although dispatch time says 4-5 working days.
i guess the store wouldnt know which copy came from them so i could do it that way, just frustrating that i pre-ordered it expecting it to be here in time, and then it never arrived. can guarantee now that tomorrow the 3GB update thing it needs from origin will be slooooow due to the masses trying to use it, where the early arrival of the pre-order would have eliminated this. oh well, will learn to only pre-order when its available on steam and buy everything else on day of release.

paradisiac · 29 Sep 2011 at 17:49

Tummy said:
I'm confused. You want to return a game that hasn't been released yet?

It might well arrive tomorrow morning. What's the big deal?

no, what im saying is, if the pre-ordered version does not arrive tomorrow, it wont turn up until monday, and the reason i pre-ordered was so i had it for the weekend. most pre-ordered games i have had i recieved on the weds or thurs, which is why i pre-ordered this. so no, i dont want to return a game thats not out, i want to know if i can buy it tomorrow if my pre-ordered copy does not arrive, and then return the pre-ordered one to a store to get my money back.

paradisiac · 29 Sep 2011 at 20:58

well i cancelled my order, so it clearly hadnt been shipped. how am i being mr impatient? i have the weekend off, im sorry, i work all week so i would like to be able to play it when im at home. i know that there are normally updates and the likes for games, so having it early means i can get them out the way before the servers get flooded with everyone that didnt pre-order. why didnt i just walk to the shop? because i work 9-6 so most shops are shut by the time i finish, so by the time i have had something to eat, driven somewhere that is open late i wont get much time to play it. if this is wrong then fine, but to be honest, all i was asking was if i picked it up from the same store i pre-ordered it from could i return it if it hadnt arrived on day of release, else there was no point pre-ordering in the first place.

paradisiac · 30 Sep 2011 at 07:20

i ordered it from TESCO. i could drive to a 24/7 supermarket and get it yeh, but there isnt one close to me, so like i said, by the time i finish at 6, get home, eat etc it will 7-7:30, then drive to the nearest 24/7 it will be 8-8:30, buy it, drive home looking at 9:30-10, and even when i have gone through all of this, our supermarkets carry a very small range of pc titles, so there is no guarantee they will even have fifa for the pc. seems like a lot of hassel when a few clicks on the internet to pre-order something to get here for the day of release was available. but you live and learn, will only pre-order digital download versions in future, if its not available at a reasonable price on that will just wait til i get to a shop.
like i said though, TESCO let me cancel my order last night, so the item still obviously hadnt been shipped, so they took my money 10 days ago, claimed to dispatch the item 4-5 working days, and it was still sitting there. that is my frustration. yes there are ways around it but its not the point, why offer a service you cant deliver.

EDIT : phoned around and none of the supermarkets within a 60mile radius have pc version in stock so cant even do that. looks like i might be better off buying it through origin as its only £5 more.

paradisiac · 3 Oct 2011 at 14:12

lemonade said:
Was this Fifa 12 from Tesco? If so the same thing happened to me, they said they are out of stock and don't know when they will dispatch it. I just cancelled and asked them to close my account as I have no interest in using them again. I'm just gonna use a more trusted and reliable shop next time, should have read around before I decided to pre order from them, lesson learned.

yeh was from tesco, i just cancelled, spend hours on origin chat trying to order through them, and that was an epic fail, so go it from another digital download store. tesco proper messed up their pc release versions as when i asked instore they seemed unaware of a pc version being in their system.

paradisiac · 3 Oct 2011 at 14:56

Tummy said:
Mountain out of a mole hill.

It might well of turned up this morning or tomorrow morning.

so when there is a back log on BF3 and everyone that pre-ordered it doesnt get it in time for release date, and posts emerge, you will tell them they are silly and just to wait. even though the company says its not even been picked ready for dispatch, so it will be atlease 3 days before its even shipped?
sorry, if it seems petty to you, but im not a huge FPS fan, things like F1 2011 and Fifa 12 are games i look forward to. and when i pre-order something, i atleast expect to be able to play it on day of release, not wait atleast 3 extra days.

paradisiac · 3 Oct 2011 at 17:10

Eames said:
Why didn't you buy it on Origin?

i tried to buy through origin, but it kept saying payment pending, even though at no point did it ask for my paypal details. after a long time and 4 attempts trying to buy it with the help of their live support they said that they didnt know how to resolve it so if i waited 72hours someone would contact me and try to finalise my purchase. again, this was no use to me, so i found another respected digital download store and purchased through them, for £5 less, so overall it was resolved on the friday evening. just disgusted that no store within a 60mile radius stock a single copy on pc, my pre order via tesco hadent even been picked after 10 days, even though they quote 4-5 working days, and then even origin/EA themselves couldnt sell me a copy.

it worked out ok in the end and i got my game. and yeh, maybe you all think im being petty, but can you all honestly say if you pre-ordered BF3 or some other huge release in the hope to play it on day of release to end up being let down and dissapointed and told it would be atleast 3 days after day of release before you get your pre-order, you wouldnt be a little bit miffed? or am i really the only one.