Problem flashing sky router (utility program won't work).

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I'm trying to flash my sky router as per the skyuser instructions. When I try and run the utility program this happens:

Every time I press next, that box stays over whatever the next page is. I can get to the last page but when I hit upgrade nothing happens. It seems to not be picking up the firmware in the folder as well, even though it is there. Do I have to change its name to anything in particular?

Any help appreciated!

 

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Yeah, the lights are flashing and its all going as its supposed to be.

 

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I can try it on my latop or my dad's pc. Cheers for that. I've been tearing my hair out trying to work out what was wrong with it!