Problem selling on Ebay. Your views.

[sanaxe1]

So ebay have replied. Basically it doesn't count against the stats. So that's fine.

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Allow me to extend my help by taking the necessary ownership of this case. This will help us to ensure that everything was covered. We've consulted this to our site specialist and has been informed that buyers can leave a feedback for each quantities they purchased even they are only for one order. However, this will only be counted as one feedback on your feedback profile and feedback calculation.


So for this transaction, the buyer managed to leave 2 feedback since they've purchased multiple items. Even this is the case, you do not need to worry as will only be counted as one feedback on your feedback profile. You can confirm this when you visit your feedback profile.


Thank you for your patience and cooperation on this. Should you have any further concerns, please don't hesitate to let us know.

 

[hughtrimble]

So ebay have replied. Basically it doesn't count against the stats. So that's fine.

They appoint someone to clear things up who can't write coherent sentences?

Glad it seems that you're semi sorted though

 

[Psycho Sonny]

I agree that it's a silly flaw in the system but then the whole feedback idea needs to be reworked as most customers don't bother to leave any unless something goes wrong. Do you automatically leave positive feedback for every order? You could try turning that off, some buyers will be hesitant to leave a negative remark if they haven't received good feedback themselves (despite the fact sellers can't really leave bad feedback).

I don't understand why they removed feedback for buyers. I have tried to sell stuff on there had a buyer win then not pay several times. i cannot do anything other than give them positive feedback. that just isn't right.

ebay don't care as they think all sellers can afford to have their time and money wasted. they only care about buyers and protecting them.

 

[Blackjack Davy]

You're a powerseller yet you're asking this here instead of eBay's forums?

I don't understand why they removed feedback for buyers. I have tried to sell stuff on there had a buyer win then not pay several times. i cannot do anything other than give them positive feedback. that just isn't right.

The official answer is they removed it to prevent feedback extortion i.e. give us positive feedback or we'll neg you. More likely its probably to push things in favour of buyers regardless.

 

[Psycho Sonny]

You're a powerseller yet you're asking this here instead of eBay's forums?



The official answer is they removed it to prevent feedback extortion i.e. give us positive feedback or we'll neg you. More likely its probably to push things in favour of buyers regardless.

well the seller should have to give feedback first to prevent that.

or in the case of if the buyer doesn't pay then they should automatically get a negative mark.

 

[Em3bbs]

They appoint someone to clear things up who can't write coherent sentences?

Glad it seems that you're semi sorted though

It's a menial customer support job, do you expect an email from Stephen Fry?

 

[Puzzled]

well the seller should have to give feedback first to prevent that.

or in the case of if the buyer doesn't pay then they should automatically get a negative mark.

They get a non payment stike and you can set your buyer requirements to exclude people who have too many of them.

eBay is a mess though, its sort of stuck between the old layout which is at least usable and the new format where you can't find anything. Plus they are slowly adding more and more things to the new catalogue style where one item has multiple sellers all in the one listing (like Amazon basically) and pretty much hides the description unless you actively open it. I really don't know how sellers of generic cheap items make any money on it what with all the fee's and Chinese sellers pretending to be in the UK for quick postage estimates.

But there's no real alternative with such a market presence so best just to get on with it.

 

[Psycho Sonny]

It's a menial customer support job, do you expect an email from Stephen Fry?

I think you will find Hugh Trimble is the poshest man on the ocuk Discord. So he is expecting an email from Stephen Fry because he himself speaks like Stephen Fry.

 

[jamoor]

Don't sell on eBay that's my advice, it attravat very bad quality customers.

That aside, you can block people, get her on the block list.

 

[Dirk Diggler]

my offer of buy 3 get 1 free

This made me think of looky looky.

 

[hughtrimble]

It's a menial customer support job, do you expect an email from Stephen Fry?

You don't need Fry-grade excellence to write a coherent sentence! Their response was supposed to clarify things but it was just messy.

I think you will find Hugh Trimble is the poshest man on the ocuk Discord. So he is expecting an email from Stephen Fry because he himself speaks like Stephen Fry.

I'm from South London bruv.

 

[Em3bbs]

You don't need Fry-grade excellence to write a coherent sentence! Their response was supposed to clarify things but it was just messy.

Everyone else seemed to understand it OK?

 

[hughtrimble]

Everyone else seemed to understand it OK?

I would want more confident wording from them than the following so I could actually appeal if the same happened again:

We've consulted this to our site specialist and has been informed that buyers can leave a feedback for each quantities they purchased even they are only for one order.

So for this transaction, the buyer managed to leave 2 feedback since they've purchased multiple items. Even this is the case, you do not need to worry as will only be counted as one feedback on your feedback profile.

If it were my business, I'd be seeking something rather more clearly worded which I could reference in future. The sense is there, yes, but I'd want more.