Problem with an item from the US

Mr-White

Mr-White

Mr-White

Soldato
Joined
12 Nov 2002
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14,600
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In my own little world
I bought a car part from the US, paid shipping, taxes etc but there was a part missing, which means it won't work.

It's been nearly 2 months since I made the purchase on my credit card, I notified them about a week after purchasing that the part was missing. They continuously keep telling me that they will send me the missing part. They say they have contacted the manufacturer with the images I've sent of the box and part number, as they use drop-shipping and do not stock the part.

I emailed them again last Wednesday, they haven't actually responded to an email in about 2 weeks, copying in their returns department asking for a refund.

I'm getting to the point where I'm wanting to just ship the item back and let my credit card company deal with it but I don't know enough about sales laws in the US to know what the best cause of action is :(
 
Just phone the cc people here, do a chargeback.
Let the rest of the. Sort the mess, some of it might have arrived, but it didn't all arrive, so your order did not arrive.
Don't send a thing anywhere.


Oh and i am probably meant to say something bad about american cars too... Errmmm.. 'Merica, did it come with gun mounts?
 
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