Problem with Artic Freezer III 360

[sargan]

After advice here, I ordered an Artic Freezer III 360 AiOC.

Arrived, and I downloaded the manual… it advised to check compatibility with motherboard … I put in details (Gigabyte X670E Aorus Master). The website tool advise the cpu head unit will foul on a heatsink.

They will provide an alternate heatsink to exchange free of charge. Fine.
However 4 separate requests just give the same ‘we will repond message’. … no reference number, and no contact back.
I can’t find any UK contact number.

Anybody had to exchange their heatsink ?

 

[sargan]

My question is how donI get a response, emails & their Web form get no response.

 

[sargan]

Think the drive is a Crucial T700 or could be Corsair.

I remember a couple of years ago i asked Arctic for support for a cooler and am still waiting for a response.

Thanks .. it is Gen5 so I'll have the struggle the vidoe has helped

 

[sargan]

It's a full wrap-around heat sink, so all 4 sides ..not just a stuck on top layer, and just watched independent video tests of it, and thermal performance is pretty good.
Did you mean I could put Gen 5 M.2 in either of the 2 PCIe 5.0 slots, and they both have direct connection to CPU, had not realised both had this. (Never had M.2 storage before)
Though doesn't prevent me having to change heatsink of nearest to CPU M.2 as it fouls cooler - but I could leave it empty and put the M.2 in lower slot.