Problem with DPD?

Cleeecooo · 28 Apr 2011 at 21:11

Before I start, I'm just going to point out this is NOTHING AT ALL TO DO WITH OcUK.
I was called away unexpectedly and couldn't be in for the deliveries. I had one from DPD and interlink express. They both left the calling cards and I have arranged to collect from the interlink depot. I was going to do the same with DPD but on their site it says "The parcels were delivered on 10/03/2011 at 17:11 & signed for by MARI"
I can't do it over the phone either. Due to the time I got home, I couldn't call them and speak to a real person!
My neighbour is called Mary, but she couldn't have signed for it because:

she was at work all day
she would have used her second name and her name isn't "MARI"
Look at the date it was "delivered"

Has anyone else got this problem? Any ideas on what else I could do?
My mate would be devastated if he doesn't get his comp soon as he has already ****ed up all his tech!

fiveub · 28 Apr 2011 at 21:21

Contact the retailer and they can contact DPD and find out for you.

Cleeecooo · 28 Apr 2011 at 21:22

5UB said:
Contact the retailer and they can contact DPD and find out for you.

EVERYONE'S CLOOOOOOOSED

I have sent everyone e-mails

BTW, I am half way through that review

fiveub · 28 Apr 2011 at 21:23

The only thing you can really do is contact the retailer when they are open again, they can then contact the driver to see exactly where he put it, then go from there. Thanks for the review, doesn't have to be long.

Lopéz · 28 Apr 2011 at 21:23

Couriers "recycle" consignment numbers. You may have been given an incorrect consignment number by the retailer, and so when you enter it into track and trace it gives you the details for when that number was last used (hence the odd looking date)

Cleeecooo · 28 Apr 2011 at 21:25

5UB said:
The only thing you can really do is contact the retailer when they are open again, they can then contact the driver to see exactly where he put it, then go from there. Thanks for the review, doesn't have to be long.

no problem. on the 3rd review ATM!

Lopéz said:
Couriers "recycle" consignment numbers. You may have been given an incorrect consignment number by the retailer, and so when you enter it into track and trace it gives you the details for when that number was last used.

I'm going by the number from my "sorry we missed you card" any other way I could do it?

Lopéz · 28 Apr 2011 at 21:25

No idea how DPD work their calling cards, sorry.

Cleeecooo · 28 Apr 2011 at 21:26

Lopéz said:
No idea how DPD work their calling cards, sorry.

ah well. I shall try calling DPD first and seeing if they have it at their depot.
TBH, I'd rather they'd chucked it over my gate for the foxes like they normally do

Pudney · 28 Apr 2011 at 21:29

It's still possible the system is showing the "old" tracking details. I have seen this on the odd occasion in my old job.

Cleeecooo · 28 Apr 2011 at 21:36

Pudney@work said:
It's still possible the system is showing the "old" tracking details. I have seen this on the odd occasion in my old job.

so, chances are, It's at my local depot?

Pudney · 28 Apr 2011 at 21:44

Well, if they'd faked the delivery they would've used the correct date at least. I'd say it's likely to have been taken to the depot, no guarantees though!

Cleeecooo · 28 Apr 2011 at 21:46

Pudney@work said:
Well, if they'd faked the delivery they would've used the correct date at least. I'd say it's likely to have been taken to the depot, no guarantees though!

I hope so!
DPD are pretty useless. I call them "parcelchuckers". If you had seen some of my other posts about them, you'd know why

[TW]Sponge · 28 Apr 2011 at 22:41

5UB said:
Contact the retailer and they can contact DPD and find out for you.

This.