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Problem with Graphics card

QUICKY

QUICKY

QUICKY

Associate
Joined
27 Dec 2007
Posts
18
Location
Northern Ireland
Help me out please.I installed a new gainward 260gtx golden sample in december 2009 purchased here at overclockers.Card in perfect condition and gave no problems.Two days ago there was a load rubbing niose inside the case,i looked around and found that one of the fans had cracked along the top were it joins the card and was starting to split and rub on the card casing.The other fan has a crack along the exact same place.Contacted Overclockers who tell me qoute " Fans dont crack and they have never heard of them cracking so my Warrenty is void ".Thats it no more help. No return to look at it nothing.
I am amazed at their attitude towards this as i have bought items from them before.This was not caused as they seem to think so by me, the card has never been touched since it was installed very carefully by me since late dec 2009.Thats only about 2 months.
I thiught more of this company help me please.
 
Thanks but then my warrenty is all over. This is it i have done nothing to the card it is as standard. Thanks any way
 
Thanks again for you posts. Yes overclockers did say that and i have a return ema stating that. When i phoned i got the same response from the tech guys, i was shocked.When this is finally sorted out i will no longer be buying from them and so say all my online gaming friends who buy from them aswell.
 
Thanks again for posting and giving me support and a few new things to help me sort this out.I will try tomorrow and ring customer services instead.I will post again with what they say.:)
 
Reply from Evoaddict on the forum rma returns.... I'm afraid that sort of damage is unusal and does not really happen. I cannot authorise a return on this item as the RMA department have already rejected it. I would recommend writing in the complaints section on the contact us page.

I have already filled in a complaint rma yesterdaybut nothing back yet.Rejected this and they havn't even seen the card.This is a nightmare .
 
Cheers for that.I had already contacted my local consumer help and they told me the same as you have posted.I have a letter allready written but mine says about the about the sales of goods act 1979(as amended).They have told me the same about goods bought that are upto 6 months old and that they tried to fob me off with me going direct to the manufacturer instead of dealing with them.My letter will be posted by recorded delivery tomorrow morning and have gave them 7 days to respond.I have requested a full repair,replacement or full refund.Hope this gets them to start moving on this complaint. I also will contact my visa card company if i get no satisfaction.Thanks again for all your help it is greatly appreciated.Hears hoping!!!
 
Thanks m8 i did that a couple of days ago but the response was that because RMA had allready deemed my warrent void they could do nothing for me.
I sent a letter of complaint by recorded delivery and low and behold i got an email from them asking for photos of the card.At least we r starting to move in the right direction.
Thanks again, i will see what happens next.
 
Well just to update.After the recieved the photos of the cracks on the fans they contacted Gainward who said they would fix it.So its on the way to them to be fixed.Took a bit of time and hassle and a letter of complaint to Overclockers for them to move on this but at last its moving.
Just a matter of waiting for the card to be returned.
 
Sorry for not posting sooner. I have the card back and all is great, only problem is i bought my son a new card while we waited on return of original and now i am using his, now he has a better card than me.
I am builing a new computer system since this one is 4 years old and running on an old 939 mobo. Going down the i7 920 path new mobo ,case memory the lot, so here is hoping it all works when i have finished it..lol
Thanks again for your support.
 
Thanks guys. I have just ordered over £1000 worth of new equiment from overclockers so i am giving them another chance. I hope my build goes to plan and it works for me as this is my first time building a p.c. All due to arrive thursday at my work place so it will probably take me a few days to get it sorted out, wish me luck.
 
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