I have a sneaky suspicion that BT are stiffing me.
First, let me see if I've got this right. My connection is up to 8Mb, I'm actually getting 4.5Mb, according to the BT postcode checker - yet they'll complain if I pay 'up to' the amount I'm billed monthly. Anyway, that would make it 4.5 Megabits, or 0.5625 Megabytes. Is this not the maximum download I should be able to obtain, with nothing else drawing off bandwidth and a capable server? And yet BT speed tester gives me this:
Note the lower-case 'b' - if I remember my GCSE IT this means bits, not bytes, correct?
As it is, I'm maxing out at 60kB/s. I've only connected to BT recently, about a week ago, and previous to that Pipex was providing a dependable 200kB/s. I'm currently on the phone to a BT employee who sounds like he collected tokens from crisp packets and sent off for his IT qualification, so any advice?
First, let me see if I've got this right. My connection is up to 8Mb, I'm actually getting 4.5Mb, according to the BT postcode checker - yet they'll complain if I pay 'up to' the amount I'm billed monthly. Anyway, that would make it 4.5 Megabits, or 0.5625 Megabytes. Is this not the maximum download I should be able to obtain, with nothing else drawing off bandwidth and a capable server? And yet BT speed tester gives me this:
Note the lower-case 'b' - if I remember my GCSE IT this means bits, not bytes, correct?
As it is, I'm maxing out at 60kB/s. I've only connected to BT recently, about a week ago, and previous to that Pipex was providing a dependable 200kB/s. I'm currently on the phone to a BT employee who sounds like he collected tokens from crisp packets and sent off for his IT qualification, so any advice?