Associate
- Joined
- 3 Mar 2014
- Posts
- 36
- Location
- Stoke-on-Trent, Staffordshire
My brother has been having a problem with his new build since the start. We together tried our best to work out what the problem could be so I asked him to type summit up for you guys to read. This is what we put:
Here's what I've done for my PC:
I purchased all new parts and assembled the PC. The PC booted the first time and installed Windows 10 Pro at the same time with no installation errors. The mouse and keyboard (both Corsair) would freeze frequently for about half a second, and there's a small delay in opening the start menu (full screen) just like the mouse and keyboard. All of the drivers for the board (downloaded from ASUS’ site) were installed and the most up-to-date 1060 driver was installed.
I watched a YouTube video, and the PC immediately shut down. I enabled the option that prevents the PC from shutting down so that I could see the BSOD. When the PC crashed again, the last rendered frame remained visible, the mouse and keyboard were still lit, but was not responsive, the system fans and water pump continued running, and the Q-Code sits at "A0" (IDE initialisation).
While frozen, if I unplug the mouse and keyboard and then reconnect them, the keyboard RGB profile is set to the default, but the mouse LED fails to turn on at all. I had to hard reboot, but it only took a single press of the power button to shut the system down instead of holding it down like you normally would.
I checked Event Viewer when I got back into Windows and found the most recent system event was a kernel-power error, which leads me to think it was a PSU issue. Based on the parts I have, I figured 750W was plenty. So, to test my PSU, I plugged in two R7 260X's, which, according to AMD, consume 221W at full load each. I ran FurMark for two hours on full-screen mode, and no crashes. HWInfo64 reads the 12V rail to be at ~12.18V at the lowest for over an hour and idles at 12.288V. To be sure, I plugged my old PSU (5/6-year-old EVGA 650W) into my new system with my new GPU, and the same problem occurs. I have replacement sleeved cables from EVGA which are for my PSU, and I thought these may be causing a power issue, so I used my original cables, but I had the same result.
Thinking the issue lied with the GPU, I completely removed it and then booted Windows again. This time, everything was running perfectly; no lag, no freezing, and I even ran Skyrim on the iGPU, albeit a bit laggy. I returned the GPU to the supplier who carried out a 12 hour+ 4K test and not a single issue and I also installed the card within my brother's system, and again, no issue.
I installed Nvidia's 390.77 drivers, and the issue seemed to have improved, but was still there nevertheless. I ran FurMark again, and this time, I managed to run it for about an hour. Temperatures stabilised at around 74c, and the fans kicked in about 60c as expected. When I exited FurMark, the system froze again.
I then tested the memory with Windows' memory diagnostic software for 6 passes, and also with Memtest86, and no errors were reported. All of the modules are detected within both the BIOS and Windows. I removed all the modules and used on at a time with the GPU installed, and it still crashed, regardless of which DIMM I used.
I then ran Intel's CPU diagnostic software, and all tests were passed. I stressed the CPU with the "blend" test of Prime95 (with TurboBoost enabled) for about 3 hours, and no freezing or lag. Temperatures stabilise at 48-50c under maximum load with the side-panel on; Windows runs smoothly in the background.
I thought it may be an issue with my PCB. I installed an MSI Z270 M6 AC (brand new) board with the exact same hardware, and the problem persisted, so that ruled out my motherboard (I now have my ASUS installed again). Since then, I have completely stripped the PC down and rebuilt it in case I missed something first time round. I am going to be reinstalling Windows again along with fresh drivers to see if the issue can be remedied.
On a side note: I went through the BIOS and found that the UEFI was set to "UEFI", but I changed this to "Windows UEFI Manager" (or something like that) and rebooted. After the ASUS splash, it said "Getting devices ready", but it seemed to hang for a long time and never finished. I unplugged the mouse and keyboard thinking Windows didn't like them, and the system froze, requiring a reboot. Since then, Windows has failed to boot, and a display has failed to show. And yes, Corsairs Utility Engine, keyboard and mouse work flawlessly when the GPU is not plugged in.
I am at a loss as to what the issue could be. Maybe bad drivers?
ASUS Maximum IX Code
EVGA GTX 1060 GB SSC
i7 6700 (non-K) @ 3.2GHz
Corsair H100i V2
Corsair DDR4 Platinum, XMP enabled, at 2133MHz
EVGA SuperNova G2 750W
2 x SanDisk Ulta SSD, 512GB
Here's what I've done for my PC:
I purchased all new parts and assembled the PC. The PC booted the first time and installed Windows 10 Pro at the same time with no installation errors. The mouse and keyboard (both Corsair) would freeze frequently for about half a second, and there's a small delay in opening the start menu (full screen) just like the mouse and keyboard. All of the drivers for the board (downloaded from ASUS’ site) were installed and the most up-to-date 1060 driver was installed.
I watched a YouTube video, and the PC immediately shut down. I enabled the option that prevents the PC from shutting down so that I could see the BSOD. When the PC crashed again, the last rendered frame remained visible, the mouse and keyboard were still lit, but was not responsive, the system fans and water pump continued running, and the Q-Code sits at "A0" (IDE initialisation).
While frozen, if I unplug the mouse and keyboard and then reconnect them, the keyboard RGB profile is set to the default, but the mouse LED fails to turn on at all. I had to hard reboot, but it only took a single press of the power button to shut the system down instead of holding it down like you normally would.
I checked Event Viewer when I got back into Windows and found the most recent system event was a kernel-power error, which leads me to think it was a PSU issue. Based on the parts I have, I figured 750W was plenty. So, to test my PSU, I plugged in two R7 260X's, which, according to AMD, consume 221W at full load each. I ran FurMark for two hours on full-screen mode, and no crashes. HWInfo64 reads the 12V rail to be at ~12.18V at the lowest for over an hour and idles at 12.288V. To be sure, I plugged my old PSU (5/6-year-old EVGA 650W) into my new system with my new GPU, and the same problem occurs. I have replacement sleeved cables from EVGA which are for my PSU, and I thought these may be causing a power issue, so I used my original cables, but I had the same result.
Thinking the issue lied with the GPU, I completely removed it and then booted Windows again. This time, everything was running perfectly; no lag, no freezing, and I even ran Skyrim on the iGPU, albeit a bit laggy. I returned the GPU to the supplier who carried out a 12 hour+ 4K test and not a single issue and I also installed the card within my brother's system, and again, no issue.
I installed Nvidia's 390.77 drivers, and the issue seemed to have improved, but was still there nevertheless. I ran FurMark again, and this time, I managed to run it for about an hour. Temperatures stabilised at around 74c, and the fans kicked in about 60c as expected. When I exited FurMark, the system froze again.
I then tested the memory with Windows' memory diagnostic software for 6 passes, and also with Memtest86, and no errors were reported. All of the modules are detected within both the BIOS and Windows. I removed all the modules and used on at a time with the GPU installed, and it still crashed, regardless of which DIMM I used.
I then ran Intel's CPU diagnostic software, and all tests were passed. I stressed the CPU with the "blend" test of Prime95 (with TurboBoost enabled) for about 3 hours, and no freezing or lag. Temperatures stabilise at 48-50c under maximum load with the side-panel on; Windows runs smoothly in the background.
I thought it may be an issue with my PCB. I installed an MSI Z270 M6 AC (brand new) board with the exact same hardware, and the problem persisted, so that ruled out my motherboard (I now have my ASUS installed again). Since then, I have completely stripped the PC down and rebuilt it in case I missed something first time round. I am going to be reinstalling Windows again along with fresh drivers to see if the issue can be remedied.
On a side note: I went through the BIOS and found that the UEFI was set to "UEFI", but I changed this to "Windows UEFI Manager" (or something like that) and rebooted. After the ASUS splash, it said "Getting devices ready", but it seemed to hang for a long time and never finished. I unplugged the mouse and keyboard thinking Windows didn't like them, and the system froze, requiring a reboot. Since then, Windows has failed to boot, and a display has failed to show. And yes, Corsairs Utility Engine, keyboard and mouse work flawlessly when the GPU is not plugged in.
I am at a loss as to what the issue could be. Maybe bad drivers?
ASUS Maximum IX Code
EVGA GTX 1060 GB SSC
i7 6700 (non-K) @ 3.2GHz
Corsair H100i V2
Corsair DDR4 Platinum, XMP enabled, at 2133MHz
EVGA SuperNova G2 750W
2 x SanDisk Ulta SSD, 512GB
