Problem with new hardware

Arclite · 5 Jan 2015 at 09:11

Hi

I posted this in the customer service section and was told to post here too in order to get help find a solution.

I upgraded my system late last year and have run into some problems with it (spec in sig) The problem usually happens when the system is idle or on one occasion during a gaming session. The windows 7 suddenly slows down and then i cannot seem to click the start button anymore. The mouse however keeps working during this time.

After a short while i get a bsod and the system restarts but does not go past the gigabyte bios logo screen. Pressing f8 or f12 for options does not work either. After a few minutes system will restart and does the same thing again. The only way i can get into bios is to shutdown and power off completely then start again, windows only then allows me to repair start up. I can get into windows but then the slow down happens all over again.

Last time this happened i gave up and did a fresh install and it all seemed to be working fine again. I played games for days (Fc4, ACU) with no problem with an overclock but today whilst playing cod advanced warfare, the pc hung up and i had to soft reset it and the whole windows hanging up started again. My money is on the ssd being faulty but not sure. The problem persists on stock clock speeds.

Even safe mode gives me a bsod.

windows checkdisk returns "File record segment xxx is unreadable" on the ssd.

Hard drive problem?

Thanks

Idleman · 5 Jan 2015 at 09:26

Have you run any health checks, other than checkdisc on the ssd?
Is your ssd running the latest firmware?
Can you install your OS on a partition on your hdd and see if the problem persists.

Arclite · 5 Jan 2015 at 11:38

When the windows were working fine, i did not run any other health checks on the disk.

It is a crucial mx-100. According to their website no firmware update is needed or i couldn't find one anyway.

I cannot get into windows at the moment except that i cold boot the pc and only then it boots into windows but i cannot open any windows. The mouse works but shortly after i get a bsod. The ssd is running without a partition so i am not sure how i would be able to create a new one and install windows on it without deleting the old windows?

cjgardens · 5 Jan 2015 at 11:42

Have you tried it without the overclock? What code does the bsod give?

Arclite · 5 Jan 2015 at 13:11

Yes tried it without overclock. I am at work but will post the bsod code.

Loaded optimised defaults and everything. This is the second time it has happened and on both occasions it was after a system hang and i had to manually reset it.

Idleman · 5 Jan 2015 at 13:16

Arclite said:
When the windows were working fine, i did not run any other health checks on the disk.

It is a crucial mx-100. According to their website no firmware update is needed or i couldn't find one anyway.

I cannot get into windows at the moment except that i cold boot the pc and only then it boots into windows but i cannot open any windows. The mouse works but shortly after i get a bsod. The ssd is running without a partition so i am not sure how i would be able to create a new one and install windows on it without deleting the old windows?

I said make a partition on your hdd, not ssd, if you have one.

Arclite · 5 Jan 2015 at 16:28

Thanks for clearing that up.

Arclite · 6 Jan 2015 at 08:22

Windows booted up from the another hdd. Does that mean i have a faulty ssd? or something else is the problem?

cjgardens · 6 Jan 2015 at 08:25

Could still be a driver issue on the ssd and not be faulty. You will just have to see how it goes on the had. Did you get the bsod code?

Arclite · 6 Jan 2015 at 12:22

Windows were running for a few minutes with no problems. Did not get a bsod during that time.

Arclite · 13 Jan 2015 at 12:10

Ok i tried testing each component to see where the problem is.

I wiped clean all of my hard drives (yes lost around 400 gb worth of steam games) to see if i can install windows on them. After doing so i was getting the error from windows install dvd.

'Windows cannot be installed to this disk. This computer's hardware may not support booting to this disk. Ensure the disk's controller is enabled in the computer's BIOS menu.'

I thought the sata controller may be set wrongly to ide or something else but it was AHCI throughout. I did installed windows 7 on the ssd again and once i booted in, the dvd drive was not being detected so i had to restart the computer, checked all the cabling and then it was detected. I tried installing the motherboard drives first and at 99% xpress installation, windows hung up and i had to do a soft reset. Then again dvd drive was not detected and windows started hanging up post bios screen.

I have requested RMA for the ssd or at least i hope that is what is causing the problem and not the motherboard itself ( i am hoping that 168 hours of testing gigabyte claims they do on the motherboard would suffice for my reassurance).

Any thoughts guys?