Problem with Outlook 2007/Exchange

[lolism]

I was hoping someone might be able to help.

We recently moved from Linux Debian using an IMAP mail setup to MS SBS 2008 running an exchange mail server and we now use a 3rd party program for adding in a dislaimer message/signature - the program is called Disclaimer.

I seem to be getting the following problems:

- Some clients who I send emails to receive it in plain text format (even though its sent in HTML format) and it does not include the signature image (displays as [img.02930293.jpg]) but shows the dislaimer message below. The client also receieves any attachments I include, however if I use someone elses mailbox it works without any problems.

- If I send an attachment to 1 particular client - usually PDF or XLS/X the attachment is never received and user recieves the email in plain text, again this is fine with another mailbox

When I log into Outlook Web Access under my account and send an email as HTML with attachment it works perfectly fine. It even includes the Dislaimer & Signature to all clients.

In total this probably only applies to around 8-10 clients, but it's still quite annoying.

I don't want to log into OWA everytime I've to send an email to the people this effects. Is there something wrong? I'm running Office 2007 Professional Plus with SP2 and this problem seems to only apply to me on the network.

This might not be the best explaination - sorry, but this has been frustrating me for quite some time now and I'm running out of ideas, fast! Any help would be most appreciated.

 

[Sp00n]

Have you spoken to the products support team?

 

[lolism]

Have you spoken to the products support team?

I've spoken with the Network Admins who had set everything up, they originally suggested it could be the 3rd Party program (Disclaimer) causing the problem, however if it works ok through OWA and other mail box users I can't see that being the case.

The second solution was to install Service Pack 2, but again - nothing. We even did a setting comparision with another user. I was hoping someone on here might have had a similar problem or be able to offer some additional advice!

 

[Sp00n]

I'm not entirely sure what you are doing, is the "disclaimer" application on the local pc or the server?

SP2 on what? Whats the product actually called? and why on earth aren't you "network admins" fixing it or are you trying to do their job for them?

 

[lolism]

Disclaimer (It's actually called "Exlaimer", sorry) is a mail utility to stamp all outgoing mail with the companies logo and dislaimer. i.e. if your not the intended receipient of the email etc etc. It's installed on the server.

SP2 = Microsoft Office 2007 Service pack 2. Network admins are a 3rd party company who provide all our IT services and are also unsure what the problem is (I look after it in house, but am quite new at MS Server). I don't want to receive an invoice for their time when the problem won't be fixed!

In short when I send an email with Outlook 2007 to a certain number of people they don't receive it as HTML, but plain text (some without the attachments and dislaimer/company logo - some with the attachments but without the dislaimer). However when using OWA or another users mail box there is no problem with those clients.

 

[Sp00n]

Exclaimer is a server based product which interacts with exchange directly so it wouldn't make any difference what version of office you are running, it sound's like it isn't installed properly as its a very basic application and every instance I've installed it, it works first time everytime.

Check the configuration of your disclaimers and tell your admin guys to talk to exclaimer about it, it's a problem and they should resolve it, don't accept "oh we dont know".