Problem with Overclockers wont help me!

[truthseekers]

Overclockers sold me a hazro 26inch widescreen 1920x1200 screen, that lasted 7 days due to dead PSU. Overclockers support kept taking my calls and promising to send out PSU by contacting Hazro for me. Then Three weeks later, no PSU and many calls and Overclockers denied ever having taken my calls, no records on my file, denied that they would offer to get PSUs from Hazro. Because they had delayed me by 3 weeks this put me over 30 days of sales time and now they said they wouldnt accept a refund request because out of time.


A technician of Overclockers has now told me theres only one person on tech support and they deny ever having spoken to me and wouldnt have told me these things.

Overclockers wont refund me even though I went out and bought another monitor because after 1 month of waiting what can you do.

So I have been onto Hazro now who were much more helpful and said they would try and intervene. Hazaro said people must come to them direct for their warranty or support. So why did overclockers promise to get me a new PSU out then deny this??? Was it to stall me do I couldnt get a refund off them.

Hazro were very honest and told me that they have had problems with their PSUs which are failing at a 6% rate where the indurstry standard is 3%... Quite honest of them to admit this, but I thought I would give users the heads up on these 2 facts which might affect if you want to take the risk of buying hazro right now... because 6% is a high failure rate. Thats odds of 1 in 16 monitors being sent out will be knackered because of this. Quite a gamble, ok if you dont mind being on the waiting end of a PSU being sent out in the post and living with a dead monitor in the meantime.

So be warned Overclockers are noty beyond ermmm how to put this politely, not telling it quite the way it is whenb you call their tech support.

I am so unhappy I will never be dealing with overclockers again after this! Hope this helps others who are getting trouble like this with overclockers at the moment, especially on the run up to Christmas!

 

[truthseekers]

i did use webreply form

I did use the webreply form and was told on more than one occasion that I would not be able to get a refund, but I am far happier now I am hearing someone like you say they can deal with this. I have copies of all my correspondence and that user makes a very good point i do have a record on my phgone of the dates and time I called you into november and december.

I will happily call you now to sort this out as I was starting to get very frustrated. I didnt want to have to resort to pleading inb public here, but the staff on support were rather insistant on this 30 days return policy, which then became a 7 day return policy.

Many thanks.

Matthew Williams

 

[truthseekers]

screen will be collected today

Spoke to Tom on Friday and he was very helpful and apologised for the COUGH COUGH support staffs' approach to me. Also sent out some goodies in the post which arrived on Sat morning. That was nice. Yeah Yewen (Tom) was a nice chap and knowing that there are some people like him at Overclockers does make me confident enought to re order now. Without having spoken to him I dont think I would have had the confidence to re use OC otherwise.

You know its a kind of last resort for me to make public posts like this and I think Tom seems like the type of guy who cares enough to try and sort out things so that its less likely things like this dont happen to others again.

If anything could be learned by this I would say it should be that support staff need to make notes on files when people ring, so there is a record of status of persons enquiries. Not for me to tell anyone their job but people like me just see red if they think they are keeping on calling and people are going "yeah yeah yeah" and then seems like to just get you off their back, then no record of you ever having called.

If I had been some old biddie who wasnt quite as pushy would I have just given up and walked away in tears and thought I had been done over.

Mind you it took me 5 hard months of dealing with Intel to get a processor returned on warranty, so OC are blessed and holy angels compared to them. Yeah thats 5 months without a PC thanks to Intel... innit!


So thanks again Yewen, your the man.

 

[truthseekers]

not a publicity stunt

Nah its not a publicity stunt. I felt quite sad when things were going wrong as the Hazro was £500 and i just wanted it working... and then things didnt go well with support and I was just in despair so your right thats why I posted because I figured perhaps this was a way to find the best way to deal with the problem. I was right.