Problems connecting (DSL issue)

Insanties_birth

Insanties_birth

Insanties_birth

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3 Jan 2010
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I've switched from Virgin broadband to BE broadband, I'm in an area that supports LLU broadband from BE (as Samknows seems to state aswell as other sites) but the problem is when trying to connect my new router up it just states there is a problem connecting the DSL or something along those lines.

I've used the little micro filters on stuff that would require it and tried connecting the ethernet port directly to the phone line but none of it works :( The DSL light doesn't show up and I used the disc to try and install new firmware and that worked but didn't help. Basically I've checked through all the disc, manual and installation stuff and it just seems a dead end with the DSL just not working so can anyone advise me what the issue could be and how to fix it??
 
Swifty55 said:
What modem you using and when was your activation date?
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Activation day was today and I'm using the Be Box modem. Got the email saying it was up so set it up but when trying to use it I was met with no success. We rang BE and got told everything was fine on there end and there may just be a few hours down time so I switched to the Virgin modem and 5 hours later I've come to try and sort it out and it's not working still so wondering if I should give it more time or just ring the guys to try and sort it.
 
Ok, just run through the setup on the modem and make sure you've set it up for dynamic IP unless you specified static IP.

Then personally I'd leave it plugged in all night and then if still no connection in the morning, to contact Be*. You could also post on their forums.

Seems there might be a problem, what exchange you with?
 
Swifty55 said:
Ok, just run through the setup on the modem and make sure you've set it up for dynamic IP unless you specified static IP.

Then personally I'd leave it plugged in all night and then if still no connection in the morning, to contact Be*. You could also post on their forums.

Seems there might be a problem, what exchange you with?
Click to expand...
I did run through the set up manually with just the router and then used the installation disc to try and do it with different drivers and neither worked. I will try leaving it in all night though.

How do I check what exchange I'm with? I basically live in Mexborough (Swinton South Yorkshire) so I think my exchange is the Mexborough one.
 
Insanties_birth said:
I did run through the set up manually with just the router and then used the installation disc to try and do it with different drivers and neither worked. I will try leaving it in all night though.

How do I check what exchange I'm with? I basically live in Mexborough (Swinton South Yorkshire) so I think my exchange is the Mexborough one.
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Hah, you live about 10-15mins away from me! :P

Just leave the modem plugged in all night, if still no connection give Be* a ring. :)

Also just have a quick read on; http://beusergroup.co.uk/technotes/index.php?title=Be_Quick_Start
 
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