Problems with a Gigabyte Z68AP-D3

Hidden Hippo · 15 Mar 2012 at 18:06

Hi everyone,

I've recently purchased a new mobo/cpu and am having some problems getting the onboard ethernet controller working. I'm using the most recent driver from the Realtek site and the F7 BIOS on the board (Gigabyte Z68AP-D3 rev1.0)

Steps I've tried:
- Reinstalling driver
- Reinstalling Windows 7 Professional 64-bit
- Updating BIOS

I've run the SmartLAN in the BIOS as well and that detects a link when I plug a cable into the board and my Mac at 1gbps, so I'm not really sure what to try next.

Does anyone have some suggestions on how I can fix this?

kerrgreg · 15 Mar 2012 at 19:43

care to tell us what the problem you are having is? Sounds like a connection delivery issue.

Hidden Hippo · 15 Mar 2012 at 19:51

Essentially the ethernet adaptor doesn't work in any way. Windows cannot start the adaptor (code 10 - device cannot start).

It shows up fine in device manager and has drivers associated with it (the entries listed are Rt64win7.sys, RtNicProp64.dll and RTNUninst64.dll), but beyond that, nada. Testing in the BIOS SmartLAN program works fine however.

kerrgreg · 15 Mar 2012 at 19:56

Might be RMA time....

Hidden Hippo · 15 Mar 2012 at 19:57

Here's the log to see whether there's anything very strange there:

Windows Network Diagnostics Publisher details

Issues found
The Realtek PCIe GBE Family Controller adapter is experiencing driver- or hardware-related problemsThe Realtek PCIe GBE Family Controller adapter is experiencing driver- or hardware-related problems Detected
The wired network adapter is experiencing problems Completed

Issues found Detection details

6 The Realtek PCIe GBE Family Controller adapter is experiencing driver- or hardware-related problems Detected

Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Local Area Connection driver information:

Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Realtek
Version . . . . . . . . . . . : 7.48.823.2011
Inf File Name . . . . . . . . . : C:\Windows\INF\oem8.inf
Inf File Date . . . . . . . . . : 17 October 2011 09:21:52
Section Name . . . . . . . . . : RTL8168E.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_06
Instance Status Flags . . . . . : 0x1802400
Device Manager Status Code . . : 10
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14

Network Diagnostics Log
File Name: E824EA3E-8CFB-4357-B4C4-5D460B802ECC.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name:
Windows Version: 6.1
Architecture: amd64
Time: Thursday, March 15, 2012 7:53:53 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows