Problems with host

Goof · 5 Nov 2017 at 12:08

Not sure if this is the right forum but....I've been using host for a number of years (the 'V' one that's been bought over) and have started experiencing a lot of mail issues since being moved to a new server last month (required due to a php upgrade). I'm repeatedly having problems with my emails being flagged as spam (they're not) and it turns out it's due to activity of other customers on the same server.

It's been recurrently happening for around 2 months now, I'd asked to be moved to another server as I don't want to be on what might be considered a 'bad neighbourhood' for SEO, but they refused. I'd also asked about getting a fixed IP but they said they "basically don't do that" :confused:

I'd move but had just paid up for the next 3 years! Would be interested in anyone's thoughts on how harmful this might be and what my options are?

Goof · 5 Nov 2017 at 17:56

Thanks Baro, it's hopefully unlikely it wouldn't effect SEO then.

The host said they had cleared the IP off blacklist but I was still having issues 3 weeks later - they said to be patient as sometimes it takes time to filter through to all blacklists. But when I was still having issues 5 weeks on it then transpired it was a fresh blacklisting. I don't understand why a host wouldn't have automatic triggers to prevent something like this or why blacklists wouldn't be specific to a domain instead of a host's IP!

Goof · 5 Nov 2017 at 18:40

Thanks Baro, that's very helpful

Goof · 22 Nov 2017 at 14:32

Still having major problems with Vida / Vidahost - every other day getting added to spamlists due to other's activity!
Having just paid for 3 years and after previous good service, they seem to have plunged right downhill!

Goof · 22 Nov 2017 at 20:36

I know Sparx, got around 30% of all emails bouncing now! :mad:

Goof · 23 Nov 2017 at 16:40

Yeah, I don't understand why the economics of big business takeover is to kill what made it successful in the first place!

Wish I could walk but tied for 3 years, think the only option will be to outsource the mail server meantime as Baro suggested.

Goof · 28 Nov 2017 at 14:35

Yeah, thanks Terrier, used to deal with Seb and he was what made the place!

They've relented and shifted me to another server, so will see how I get on with that :rolleyes: