Problems with Network Printer (Xerox 6120N)

Sumanji · 28 May 2006 at 19:04

Hey,

Just got a Xerox Phaser 6120N, and connected it to my router via the built in ethernet print server. From the router setup page, the printer is being assigned an IP address and it recognises that it is connected. However no other computers on our network can ping that address, and the software provided on CD says it cannot find any network printers

Can anyone please suggest what I might be missing?!

Cheers,

Suman

Sumanji · 29 May 2006 at 21:29

*Bump!*

Anyone?

fluiduk · 29 May 2006 at 21:37

Can you print off the network settings page. It will list the IP that the printer has been assigned as well as the subnet mask etc

Aaron

hybrid · 29 May 2006 at 22:45

As said above... try and get a network information status sheet off. You might be able to set the copier to a static address using the actual panel. It may be blocking pings, so it might have a web CP. What happens if you type the IP given into the browser?

Also make sure that this copier is network-printing ready. @ work we have several Toshiba copiers which are connected to the network but need an extra card module installed before they could become network printers... batty i know.

Sumanji · 29 May 2006 at 22:47

Yup, as I said earlier it is displaying the same IP as the rotuer has given it (192.168.1.3) and the subnet mask is correct (255.255.255.0) so there's no "supernetting" going on I guess? Nothing happens when I type the IP address in an IE window, and I don't think there's a remote admin feature.

It was listed as network ready out of the box so pretty sure it should work...

Cheers,

Suman

Sumanji · 30 May 2006 at 00:27

Just checked my router logs and there hundreds of lines like this:

2006.05.30 00:24:59 sending ACK to 192.168.1.3
2006.05.30 00:24:56 sending ACK to 192.168.1.3
2006.05.30 00:24:53 sending ACK to 192.168.1.3
2006.05.30 00:24:50 sending ACK to 192.168.1.3
2006.05.30 00:24:47 sending ACK to 192.168.1.3
2006.05.30 00:24:44 sending ACK to 192.168.1.3
2006.05.30 00:24:40 sending ACK to 192.168.1.3
2006.05.30 00:24:37 sending ACK to 192.168.1.3
2006.05.30 00:24:34 sending ACK to 192.168.1.3
2006.05.30 00:24:31 sending ACK to 192.168.1.3
2006.05.30 00:24:28 sending ACK to 192.168.1.3
2006.05.30 00:24:25 sending ACK to 192.168.1.3
2006.05.30 00:24:22 sending ACK to 192.168.1.3
2006.05.30 00:24:19 sending ACK to 192.168.1.3

Sending an ACK packet every 3 to 4 seconds... what's that all about?!

Cheers,

Suman

hybrid · 30 May 2006 at 13:43

what is that IP its sending the request to?

Also, what do you have the gateway setup as on this printer mate?

Sumanji · 30 May 2006 at 14:03

192.168.1.3 is the IP assigned to the printer. Not sure what you mean by "gateway setup as"? There is an option for "Default Router" and I entered the router's IP address into this field (even though it had auto-detected correctly).

Cheers,

Suman

hybrid · 30 May 2006 at 18:03

Have you tried manually setting an IP? This might be a shot in the dark but maybe something else already has that IP? I'd stick the printer higher up in the IP range just to avoid such conflicts as it seems like its assigned by DHCP and you may already have a static IP set for 192.16.1.3.

I've always just entered the gateway on printers to its own IP, since it doesnt have to access any other network apart from the one is resides on.

Give that a whirl d00d.

Sumanji · 30 May 2006 at 19:22

Well there are only 2 other devices connected, neither of which are using the same IP address as the printer, but I'll give the manual assign a go...

...right after the Xerox engineer visits, because I managed to kill the printer with a bad firmware flash

oops.

Suman