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Problems with new RX590 [FIXED]

edamr

edamr

edamr

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Joined
5 Mar 2018
Posts
18
I've just got a new RX590. I uninstalled my old card (HD6900) and seated the new card in the motherboard (Gigabyte Z68AP D3).

I turn the PC on, fans are spinning (slowly) on the new GPU. I have an 850 Watt OCZ ZX Series PSU.

However there's artifacting (screen is entirely black save for a few random 80s style coloured pixels) and the computer then defaults to windows display driver, presumably pass through to the DVI cable on back, as I can't even get through to windows on the HDMI.

Tried installing new drivers when I get the desktop to display through DVI but just get a 'general error'.

Any ideas?
 
I don't own a 590 but I believe there is an eight pin power connector on the top. Have you plugged that in?
 
Yes power connector plugged in :)

This is the screen I get.
https://pasteboard.co/Il67ir8.jpg
Il67ir8.jpg

4OeV9DT
 
That looks very, very odd. I suspect the card must be faulty. But let's see if anyone else has any suggestions.
 
Definitely odd not something I've seen before. I suspect card is DOA unless any other suggestions. Mobo is flashed to most recent BIOS. Tried my old card again in case I'd damaged anything, and that runs fine.

Just for some reason fans not kicking in full blast on the new card. Tried different combinations of the power connectors and different PCIe slot but to no avail. Not sure if there's supposed to be a power LED on the card but nothing illuminated.

It's been 9 years since my last build but I'm sure I've not missed anything obvious!
 
edamr said:
I've just got a new RX590. I uninstalled my old card (HD6900) and seated the new card in the motherboard (Gigabyte Z68AP D3).

I turn the PC on, fans are spinning (slowly) on the new GPU. I have an 850 Watt OCZ ZX Series PSU.

However there's artifacting (screen is entirely black save for a few random 80s style coloured pixels) and the computer then defaults to windows display driver, presumably pass through to the DVI cable on back, as I can't even get through to windows on the HDMI.

Tried installing new drivers when I get the desktop to display through DVI but just get a 'general error'.

Any ideas?
Click to expand...

I googled your motherboard and RX 590 found someone had same issue on AMD forum. It worked fine with other motherboard, the issue is BIOS logo of the video card is embedded in the screen of the motherboard.

https://community.amd.com/thread/234043


He even had through to Windows just fine.

Try update your motherboard BIOS to F8 to see if you can get through to Windows like him. If not then you can try disabled motherboard BIOS splash screen.

https://www.gigabyte.com/uk/Motherboard/GA-Z68AP-D3-rev-10#support-dl-bios
 
How strange! That's exactly the same screen. What does 'BIOS logo of the video card is embedded in the screen of the motherboard' mean and how do I change that?

If I leave it for 10 mins, when plugged in via HDMI, it's still there so should have gone past splash screen and into windows by that point anyway.With DVI I can get into Windows,but no card in device manager whenI do get through.

Have flashed to F8 BIOS.ill try the disable splash screen in BIOS with the old card plugged in and see what happens.
 
I would go into your bios to see if your motherboard actually recognises your card. If your motherboard cannot see your new card properly windows will have no chance. I would send the card back and find out if it’s faulty.
 
FIXED.

Thanks all. It was a two step fix

1) Disable bios splash screen with old card plugged in (thanks AthlonXP1800), then putting new card back.

2) In Windows a complete driver/reg wipe using the AMD Clean Install utility + CCleaner Reg Fixes - this resolved the error 1603 partial install when installing new drivers.

Bizarre that the splash screen caused those issues but at least fixed now and running well (seems fans weren't spinning fast because they just didn't need to, card was in some low power state because of zero demand I assume. Works fine under load).
 
edamr said:
FIXED.

Thanks all. It was a two step fix

1) Disable bios splash screen with old card plugged in (thanks AthlonXP1800), then putting new card back.

2) In Windows a complete driver/reg wipe using the AMD Clean Install utility + CCleaner Reg Fixes - this resolved the error 1603 partial install when installing new drivers.

Bizarre that the splash screen caused those issues but at least fixed now and running well (seems fans weren't spinning fast because they just didn't need to, card was in some low power state because of zero demand I assume. Works fine under load).
Click to expand...

Great to heard you finally got issue resolved.

Yes it strange BIOS splash screen caused it, I googled further and found possible workaround to fixed corrupted BIOS splash screen.

1. Go to Bios.
2. Go to Bios features.
3. Set "Other PCI Device ROM Priority" to "Legacy only"
4. Go to Advanced Bios features.
5. Enabled Full Screen LOGO Show.
6. Press "F10" to save and exit.

If above failed to fixed corrupted BIOS splash screen, see last post somebody tried flashed Stasio modded BIOS for revision 1.0 motherboard with updated EFI GOP drivers that worked with GTX 1070 booted into Windows without need to changed Other PCI Device ROM Priority to Legacy only after stuck at BIOS splash screen.

https://forums.tweaktown.com/gigabyte/62632-gigabyte-z68ap-d3-bios.html
 
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