To summarize the situation (bit you dont need to read);
I'm a student and last year our house had broadband with pipex. There was an error on the contract they sent me to sign and it didn't specify that the introductory price ever ended. I phoned and complained when they put my quarterly bill up from £45 to £72 and they dug out the contract and after i kicked up a huge fuss they agreed to give me the lower price for the 12 month duration of the contract.
They never sent me a refund (as promised)
I called repeatedly and then the next quarter i was charged £58 which was odd.
When i called back they told me that I had agreed to pay £55 a quarter, at which point i told them to stop the bare faced lies and go and get my contract. I asked for a photocopy of it to be posted to me. As soon as i asked for this they mysteriously lost my contract. Eventually I agreed to pay £55 a quarter (still a big discount) and i told them to send me my refund immediately. I still recieved no refund after a month so I called them back again. By this point I had a direct number to the supervisor at the office.
When i called they told me that i was due no refund, and my next payment would be £60 as agreed on my last call.
By this point i was very, very angry with them. I demanded to speak to this supervisors boss and she wouldnt tell me who it was, said they didnt deal with customer service issues. Even when i said that I wasn't making a complaint about my service and that i wished to make a complaint about the supervisors conduct I was told where to stick it.
Eventually they got so sick of me calling every day to ask for my refund they said they would call it quits and not charge me for the final quarter. This means that the sum of what I had payed was less than if they had just charged me £45 a quarter in the 1st place.
___________________
And now the important bit.
I requested a mac code at the end of my 12 months and moved to UKOnline who have been superb. During this process i confirmed with pipex that i would not be charged by them again. They confirmed this.
A couple of days before that switch was complete (In JULY) a direct debit went out of my acount for £78 odd to pipex. Now I was really mad, i called them and they promised to send me a cheque as they had done many times before and i wasnt satisfied.
I went into the bank and asked for them to reverse the unauthorised direct debit near the end of july. They said it should take a month or so at the most.
It is now mid october and I am still without my money, the bank have just told me they cant do anything until mid november, when they can ask pipex to give the the money AGAIN and then nothing can be done for two months after that. I think that two and a half months is long enough to see that pipex have no intention of refunding me and to pursue my money with a little more dilligence than just a request.
The most irritating this is that i have to go into the bank every 8 weeks and register that I am still holding that complaint or they just close that file.
Is there anyhting i can do or say at the bank to get them to give me my money back, 80 odd quid is quite a lot for a student to be down, but its the principle more than anything.
I'm a student and last year our house had broadband with pipex. There was an error on the contract they sent me to sign and it didn't specify that the introductory price ever ended. I phoned and complained when they put my quarterly bill up from £45 to £72 and they dug out the contract and after i kicked up a huge fuss they agreed to give me the lower price for the 12 month duration of the contract.
They never sent me a refund (as promised)
I called repeatedly and then the next quarter i was charged £58 which was odd.
When i called back they told me that I had agreed to pay £55 a quarter, at which point i told them to stop the bare faced lies and go and get my contract. I asked for a photocopy of it to be posted to me. As soon as i asked for this they mysteriously lost my contract. Eventually I agreed to pay £55 a quarter (still a big discount) and i told them to send me my refund immediately. I still recieved no refund after a month so I called them back again. By this point I had a direct number to the supervisor at the office.
When i called they told me that i was due no refund, and my next payment would be £60 as agreed on my last call.
By this point i was very, very angry with them. I demanded to speak to this supervisors boss and she wouldnt tell me who it was, said they didnt deal with customer service issues. Even when i said that I wasn't making a complaint about my service and that i wished to make a complaint about the supervisors conduct I was told where to stick it.
Eventually they got so sick of me calling every day to ask for my refund they said they would call it quits and not charge me for the final quarter. This means that the sum of what I had payed was less than if they had just charged me £45 a quarter in the 1st place.
___________________
And now the important bit.
I requested a mac code at the end of my 12 months and moved to UKOnline who have been superb. During this process i confirmed with pipex that i would not be charged by them again. They confirmed this.
A couple of days before that switch was complete (In JULY) a direct debit went out of my acount for £78 odd to pipex. Now I was really mad, i called them and they promised to send me a cheque as they had done many times before and i wasnt satisfied.
I went into the bank and asked for them to reverse the unauthorised direct debit near the end of july. They said it should take a month or so at the most.
It is now mid october and I am still without my money, the bank have just told me they cant do anything until mid november, when they can ask pipex to give the the money AGAIN and then nothing can be done for two months after that. I think that two and a half months is long enough to see that pipex have no intention of refunding me and to pursue my money with a little more dilligence than just a request.
The most irritating this is that i have to go into the bank every 8 weeks and register that I am still holding that complaint or they just close that file.
Is there anyhting i can do or say at the bank to get them to give me my money back, 80 odd quid is quite a lot for a student to be down, but its the principle more than anything.
![[ASSE]Hinchy](/styles/overclockers/avatars/8.png){kind=avatar}