Problems with XBOX One controller in Windows 10

spudbynight · 25 Jul 2016 at 17:22

I wasn't sure which forum to stick this into.

I've got an XBOX One controller which I've started having problems with. It is the one that Microsoft sold in a pack with a usb cable as "Controller + Cable for Windows"

It has been working fine up until recently. A little while back it stopped working intermittently. It would be fixed by unplugging the USB cable and plugging it back in. It has now stopped working altogether.

Windows can recognise the controller. It shows up in device manager. I was even able to install the XBOX accessories app and update the firmware. The only problem is that it has stopped working in games.

I've gone through all the troubleshooting steps on the MS website. It says I need to get the controller replaced. I've spent an hour on live chat and the phone with Microsoft without any luck. The upshot is they are refusing to help me because I don't own an XBOX.

Anyone able to help me either to get this working in Windows (if it is a software problem) or get hold of someone at MS who can help?

spudbynight · 25 Jul 2016 at 17:34

VincentHanna said:
Perhaps the USB port is damaged? That is a common problem on the earlier Xbox One controllers.

I've looked at the port and it doesn't appear to have any damage. The controller is in pristine condition. (I don't use it much)

spudbynight · 25 Jul 2016 at 17:59

NeoReloaded said:
I think it's a problem with the Xbox One controller USB port like people are saying. Mine was fine up until a few months ago and now keeps disconnecting when I'm playing which is a right pain in the arse especially as it crashes Hitman for me every time it happens and has also stopped me completing Dark Souls 3

If that is the case, any idea how I can get this replaced? It is just under 9 months old and these controllers aren't cheap. I don't want to bin it...

spudbynight · 26 Jul 2016 at 16:12

Casdawer said:
Had the same problem and found this fix:

https://www.reddit.com/r/Windows10/comments/317s9a/xbox_one_controller_not_working/

Yes, I tried that. No joy.

What is really annoying is the fact that Microsoft refuse to honour the warranty unless I own an XBOX. This is in spite of it being a boxed product for use with Windows.