Program won't load etc

raptormonkey · 1 Dec 2009 at 12:40

My mate has a laptop for work and uses some HM Tax cd's. Thing is, she can't get them to load on her laptop (Other cd's load fine) but they load fine on her home PC!

The program is on the laptop.

What can she do please.

raptormonkey · 1 Dec 2009 at 15:15

CD's as above wont load / open etc. Only the HM tax ones wont open. They work fine on another pc!

raptormonkey · 1 Dec 2009 at 16:11

Too Vague?

2 HM Tax office cd's wont open / load on laptop where other will.

2 HM Tax cd's will open on home pc.

Any ideas? Ta

raptormonkey · 1 Dec 2009 at 22:06

The cd won't install fully now after trying again earlier. It keeps coming up that the program is not responding when it gets to 8/8 of installation!

Thing is, the cd installs fine on her home pc but not the laptop.

As for taking work tax cd'd home, it is the HM employer CD that she uses for her husbands business. She works from home occasionally!

raptormonkey · 2 Dec 2009 at 09:11

No AV. Works on 2 separate PC's (One is a laptop) but not the laptop. Burnt a copy but still the same.

Could it be that windows is corrupted on the laptop and something is stopping that program from installing?

She used to have the program on the laptop some time ago and it worked fine!

raptormonkey · 2 Dec 2009 at 10:07

Vista.

One pc has XP and Vista and works fine. Problem laptop has Vista. I think a re-install of Vista might be on the cards. Tried a lot of other thing but no joy!