Hi guys, not sure which section this should be in. I'm hoping to pick your brains as a lot of you will work in technology, IT, software, services, I thought I'd pose the question to the community how do you or your company manage your workflow?
I've grown my company now to over 10 members of staff with 30+ clients and reached a stage where I'm struggling with internal project management.
We use 2 separate paid for web services, one project management tool and one ticketing system for logging support.
Right now all support requests come through the ticketing system as they should however, where the issue lies is we have a number of larger clients who we do ongoing work for across all disciplines. Each of these clients have different departments, franchises etc who all have team members. These team members are emailing my team members directly for task requests of varying urgencies. So, for example one client has 5 departments with 2 points of contact each, each of these then requires a mixture of support, feature request, creative, marketing, etc etc so my talented team have became glorified receptionists answering emails all day!
If we switch to solely a ticketing system then I can't manage the workload for the whole team! I can't say, this programmer should be working on this project, this feature request etc on a particular day and can't prioritise.
I'm losing the will to live!
What are you guys using in your companies/businesses?
I've grown my company now to over 10 members of staff with 30+ clients and reached a stage where I'm struggling with internal project management.
We use 2 separate paid for web services, one project management tool and one ticketing system for logging support.
Right now all support requests come through the ticketing system as they should however, where the issue lies is we have a number of larger clients who we do ongoing work for across all disciplines. Each of these clients have different departments, franchises etc who all have team members. These team members are emailing my team members directly for task requests of varying urgencies. So, for example one client has 5 departments with 2 points of contact each, each of these then requires a mixture of support, feature request, creative, marketing, etc etc so my talented team have became glorified receptionists answering emails all day!
If we switch to solely a ticketing system then I can't manage the workload for the whole team! I can't say, this programmer should be working on this project, this feature request etc on a particular day and can't prioritise.
I'm losing the will to live!
What are you guys using in your companies/businesses?
