Proving your phone is faulty.

413x

413x

413x

Caporegime
Joined
13 Jan 2010
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I'm 90 percent sure I have a faulty phone. And would like to get it replaced under warranty.

The issue is its not an obvious fault if you used the phone for 5 minutes.

Also want to run by you guys if you have any similar issues.

Model is s20fe 5g

Issue: ghost touches , false touches

This is apparent occasionally in normal use. Typos etc. Gaps shown in touch apps.

When it's wireless charging you can't even touch the screen as it's like the whole screen is a random touch generator.

This unfortunately seems like it will be a hard push with sending it back.

Anyone tips to prove its an issue?
 
Hotwired said:
Video record the issues as you use it?
Click to expand...

Might be worth it. This phone is horrendous.
Apps just seem to close all the time. And load blank. Everything is intermittent. I'd put money on me sending it back and them not finding a problem
 
Wireless charging can play havoc with touchscreens. I had similar issues with both my s8 and note4. normal charging can also occasionally cause the same problem on my A70 although unplugging the cables and plugging it back in sorts it, so that seems more of a software issue. In normal use however? that's not right.

If you want proof of it happening, turn on pointer location in settings >> developer options which will visually display any registered touch and then video it with another phone.
 
Have done the screen protector removal
Things seem to have taken a dive. Random apps are now no longer launching.
Even Gmail closes on launch.

Thinking of a factory reset and seeing I'd problem still exists or if the system has become corrupt

I'm not sure if it's in my head now, but sometimes the phone seems 'live' electrically
 
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