Ps3 activation/deactivation

arcon33 · 14 Oct 2012 at 16:58

I have logged in and deactivated games and videos on my old ps3 yesterday, today I tried activating my new ps3, games activated fine but when I try to activate videos it says my account is still activated on another ps3 and to deactivate it! Is there some sort of delay updating the info or is this a common problem? don't fancy going through the hassle of contacting Sony customer services

cb_linus · 14 Oct 2012 at 17:05

You can manage your account online which should give you some options about deactivation

arcon33 · 14 Oct 2012 at 19:19

cb_linus said:
You can manage your account online which should give you some options about deactivation

Already tried that! Can't be done on pc only the ps3 system the account is tied to

decmatt · 14 Oct 2012 at 19:47

I have done mine on that website:-

Account > Media and Devices > Games > Deactivate All

MOOGLEYS · 15 Oct 2012 at 11:20

I have also tried doing this as I sold my last ps3 and forgot to deactivate. On the website it states

You can only deactivate your PlayStation®3 system from PlayStation®Network using your PS3™ system. You cannot deactivate it using a PSP® (PlayStation®Portable) system or PC.

Not sure how you can do it from anywhere but the console which is a bit of a pain.

K1LLSW1TCH · 15 Oct 2012 at 12:40

You can deactivate games online, but the OP wants to deactivate videos which can only be done from the console, or by calling up Sony CS. The number on their website is 0844 736 0595, or they have an email address you could try:

You can contact us by email at - [email protected]
For PSN related queries - [email protected]

ic1male · 16 Oct 2012 at 12:50

I'm curious - what are the videos that need activating? Full films you have purchased or something? I've never gone into the video store.

arcon33 · 16 Oct 2012 at 21:26

ic1male said:
I'm curious - what are the videos that need activating? Full films you have purchased or something? I've never gone into the video store.

If I want to purchase/rent a movie I can only watch it on the console that is activated on, which is now in the custody of my ex! Thanks for the help though guys!

K1LLSW1TCH · 16 Oct 2012 at 21:30

Just call customer services, it's not a big deal.

marv · 16 Oct 2012 at 22:08

i did mine the other day, from here http://www.sonyentertainmentnetwork.com/gb-en/home/ all i did was click deactivate all. Apparently can only be done every 6 months.