Interesting -
"Most of those independent engineers will charge almost as much as Sony for repairs and the Sony repair comes with a short (but nevertheless useful) warranty period."
Sony will in fact extend this warranty if you shout loud enough, due to my circumstances with my replacements they did for me, and it light of continuous play being disbanded for new customers at this time, Sony recognised this and thankfully they offered me a much longer warranty period on my refurb.
I think the Sony customer service supervisor blurb of "our refurbs are built to exceptional standards, and i'd be surprised if your replacement died within 12 months" did it for me, load of rubbish was in the back of my mind. To which I replied, well have faith in your refub product and give me a 12 month warranty then.. to which he did...!! result.
I still stand by my statement that neither the BBC or Sony have correctly addressed the issue, I feel the issue will become bigger over the coming months as more and more suffer, the PS3 has now entered a period were older models could fail, and we're starting to see this...
My complaint mainly has always been about the £128 charge and very short warranty to a refurb to replace what is essentially still a rather expensive bit of kit, as proved to me, a refurb can die within three months... Its not as if you have a lot of choice. Either buy a new one, a refurb one, or sell your PS3 games and get a Xbox360, all of which can leave a sour taste in your mouth, none of which are all that appealing..
Excellent letter though.
"Most of those independent engineers will charge almost as much as Sony for repairs and the Sony repair comes with a short (but nevertheless useful) warranty period."
Sony will in fact extend this warranty if you shout loud enough, due to my circumstances with my replacements they did for me, and it light of continuous play being disbanded for new customers at this time, Sony recognised this and thankfully they offered me a much longer warranty period on my refurb.
I think the Sony customer service supervisor blurb of "our refurbs are built to exceptional standards, and i'd be surprised if your replacement died within 12 months" did it for me, load of rubbish was in the back of my mind. To which I replied, well have faith in your refub product and give me a 12 month warranty then.. to which he did...!! result.
I still stand by my statement that neither the BBC or Sony have correctly addressed the issue, I feel the issue will become bigger over the coming months as more and more suffer, the PS3 has now entered a period were older models could fail, and we're starting to see this...
My complaint mainly has always been about the £128 charge and very short warranty to a refurb to replace what is essentially still a rather expensive bit of kit, as proved to me, a refurb can die within three months... Its not as if you have a lot of choice. Either buy a new one, a refurb one, or sell your PS3 games and get a Xbox360, all of which can leave a sour taste in your mouth, none of which are all that appealing..
Excellent letter though.
